Thel Osborne
Bedford,TX
Summary
Dynamic professional with a proven track record at American Airlines, excelling in operational efficiency and customer relations. Leveraged strong teamwork and analytical skills to enhance service delivery, streamline processes, and improve passenger satisfaction. Committed to fostering collaboration and driving performance improvements in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Extended Day Academy Staff Member
HEB ISD
South Euless Elementary
08.2018 - 05.2022
- Assisted team in daily operations, ensuring compliance with safety protocols and procedures.
- Learned to operate various tools and equipment efficiently under supervision.
- Supported inventory management by organizing stock and maintaining cleanliness in work areas.
- Collaborated with colleagues to streamline workflow processes and improve productivity.
- Provided reliable support to staff members, enhancing overall team performance and effectiveness.
- Attended training sessions to develop skills in customer service and problem-solving techniques.
Manager, Learning & Development, Lean Six Sigma
American Airlines
Dallas Ft Worth
01.2008 - 12.2015
- Led operational teams to enhance customer service delivery and improve passenger satisfaction.
- Developed and implemented strategies for optimizing flight schedules and resource allocation.
- Trained staff on safety protocols and operational procedures to ensure compliance with industry standards.
- Managed cross-functional projects aimed at reducing turnaround times and increasing efficiency in airport operations.
- Analyzed performance data to identify trends, inform decision-making, and drive process improvements.
- Collaborated with executive leadership to align departmental goals with corporate objectives, enhancing overall performance.
- Streamlined communication between departments, facilitating better problem-solving and operational responsiveness.
Education
Bachelor of Science - Industrial Engineering
Lincoln University
Jefferson City, MO05-1973
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Administrative support
Timeline
Extended Day Academy Staff Member
HEB ISD
08.2018 - 05.2022
Manager, Learning & Development, Lean Six Sigma
American Airlines
01.2008 - 12.2015
Bachelor of Science - Industrial Engineering
Lincoln University