Summary
Work History
Overview
Education
Skills
Timeline
Certification
Generic

Thelisa Ward

Fayetteville,GA

Summary

As a Office Manager and Certified Peer Support Specialist at Paula Crane Life Enrichment Center, adept at fostering client relationships and enhancing personal growth. I lead 12 Step Recovery Meetings, Peer Support Group, provide resources to my community, type Notes from one on one and groups, Motivational Interviewing, Meditation. Leverage strong organizational skills and exceptional customer service, I empowered clients through effective communication and resilience-building strategies, ensuring a supportive environment for achieving their goals. Diligent [Desired Position] with background as Certified Peer Support Specialist and strong history of facilitating meaningful peer connections. Proven track record of empowering individuals through collaborative support and effective communication. Demonstrated ability to use empathy and active listening to foster trust and understanding. Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.

Work History

Office Manager/Certified Peer Support Specialist

Paula Crane Life Enrichment Center
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records (HIPPA)
  • Provided exceptional customer service when addressing client inquiries or concerns in person, via phone calls and email correspondence.
  • .Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

Life Skills Coach

Their Go I Affordable Housing LLC
09.2016 - 01.2020
  • Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
  • Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
  • Established strong rapport with clients, creating an open and trusting environment for honest communication.
  • Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth.
  • Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.

Overview

9
9
years of professional experience
1
1
Certification

Education

High School Diploma -

Carson High
Carson, CA
09-1985

Skills

  • Office administration
  • Organizational skills
  • Customer service
  • Clear oral/written communication
  • Scheduling and calendar management

Timeline

Office Manager/Certified Peer Support Specialist

Paula Crane Life Enrichment Center
08.2024 - Current

Life Skills Coach

Their Go I Affordable Housing LLC
09.2016 - 01.2020

High School Diploma -

Carson High

Certification

  • Certified Peer Support Specialist
  • Certified Life Skills Coach
  • Licensed Hair Stylish
Thelisa Ward