Thelma Davis
Jacksonville,NC
Summary
Proven caregiver and housekeeping expert, adept at enhancing client satisfaction through compassionate care and meticulous attention to cleanliness, notably with Hansel Boney. Demonstrates exceptional teamwork and problem-solving abilities, ensuring a safe and supportive environment. Achieved a significant improvement in patient quality of life and operational efficiency, leveraging skills in empathetic communication and daily living assistance.
Overview
5
5
years of professional experience
Work History
Caregiver
Hansel Boney
04.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Housekeeper
Quality Inn Hotel
05.2024 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
Housekeeping ManagerRoom Attendant
Sleep Inn Hotel
03.2022 - 05.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Utilized strong interpersonal skills to establish rapport with guests.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
- Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Contributed to environmental sustainability efforts by implementing waste reduction initiatives.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Greeted customers and offered them assistance.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Managed check-in and check-out process of items.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Collaborated with management team, promoting efficient and effective coatroom operation.
Prep/Sandwich Maker
McDonald's
02.2020 - 02.2021
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Executed sandwich artistry duties with very low occurrence of errors.
- Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Demonstrated adaptability by cross-training in various roles within the establishment, providing support to colleagues as needed.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Associates - Cosmetology
Miller Motte Community College
Jacksonville, NCSkills
- Respectful and compassionate
- Dependable and responsible
- Daily living assistance
- Basic housekeeping
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
- First aid and safety
- Compassionate communication
- Direct patient care
- Behavioral management
- Reliability and punctuality
- Dining room support
- Compassionate client care
- At-home care instruction
- Daily living activities assistance
- Empathetic listening
- Autism support
- Patient care and companionship
- Community activities
- Resident empowerment
- Fast learner
- Emotional Support
- Attentive to people
- Dementia Care
- Ability to lift
- Personal care aide
- Cooking meals
- Errands
- Mobility Assistance
- Light cleaning
- Childcare experience
- Client satisfaction
- Diet and nutrition
- Wound care maintenance
- Problem identification
- Physical therapy
- Teamwork
- Problem-solving abilities
- Reliability
- Dressing assistance
- Patient confidentiality
- Physical Strength
- Bedside manner
- Feeding Assistance
- Housekeeping Duties
- Self motivation
Timeline
Housekeeper
Quality Inn Hotel
05.2024 - 07.2024
Housekeeping ManagerRoom Attendant
Sleep Inn Hotel
03.2022 - 05.2024
Caregiver
Hansel Boney
04.2021 - Current
Prep/Sandwich Maker
McDonald's
02.2020 - 02.2021
Associates - Cosmetology
Miller Motte Community College
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