Thelma Defayette Ross
Dallas,TX
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
35
35
years of professional experience
Work History
Housekeeping Manager
Mrs. Susie Taylor
Dallas , Texas
1984.09 - 2019.12
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Coordinated maintenance activities with outside contractors as required.
- Maintained accurate records of supplies and equipment inventory.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished furniture and room accessories to keep all areas bright and fresh.
Housekeeping and Laundry Attendant
Mrs. Susan Nichols
Dallas , Texas
1995.10 - 2019.05
- Stocked linen closets with fresh linens and supplies.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Changed bed sheets daily according to hotel standards and procedures.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
Housekeeper
Mrs. Claire Winn
Garland , Texas
1990.09 - 2012.08
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Caregiver Attendant
Mr. John F Moore
Dallas , Texas
1984.09 - 1989.07
- Maintained a safe environment by adhering to agency policies and procedures.
- Recorded patient information such as condition, diet and progress reports.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
- Transported patients to medical appointments utilizing wheelchair or stretcher.
- Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
- Monitored vital signs and reported changes to medical staff.
- Promoted independence by encouraging clients to perform self-care tasks whenever possible.
- Communicated effectively with family members regarding patient's needs and progress.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Performed basic first aid procedures when necessary.
- Provided compassionate care while ensuring client safety and comfort.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Observed patient behavior, documented incidents, reported concerns promptly.
Education
High School Diploma -
Booker T Washington Spva Magnet
Dallas, TX1965-05
Skills
- Window Cleaning
- Quality assurance and control
- Cleaning practices
- Scheduling and Planning
- Performance Improvements
- Chandelier cleaning
- Customer service-focused
- Vacuuming and sweeping
- Supply Inventory Management
- Mopping and buffing floors
- Customer Relationship Management
- Cleaning and sanitation
- Health and safety compliance
- Ironing clothing
- Supervisory skills
Timeline
Housekeeping and Laundry Attendant
Mrs. Susan Nichols
1995.10 - 2019.05
Housekeeper
Mrs. Claire Winn
1990.09 - 2012.08
Housekeeping Manager
Mrs. Susie Taylor
1984.09 - 2019.12
Caregiver Attendant
Mr. John F Moore
1984.09 - 1989.07
High School Diploma -
Booker T Washington Spva Magnet
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