Thelma Godreau
Wilmington,DE
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena appointment scheduling system to manage over 750 patients weekly. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Horizons Family Practice
07.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for 6-physician medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Manager
Sephora
09.2016 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma - Medical Assisting
Dawn Career Institute
Wilmington, DE04.2021
High School Diploma -
Alexis I DuPont High School
Greenville DE06.2000
Skills
- Office Coordination
- Reminder Calls
- Prescription Refills
- Schedule Dissemination
- Maintaining Financial Records
- Telephone Etiquette
- Scheduling Tests and Procedures
- Record Processing
- Front Desk Operations
- Bookkeeping Support
- Payment Scheduling and Collection
- Typing and Filing
- Data Entry Software
- Co-Payment Collection
- Medical Records Verification
- Staff Leadership
- Medical Assistance
- Inpatient Care
- Insurance Claims
- Call Transfers
- Petty Cash Management
- HIPAA Guidelines
- Checking Patient Details
- Critical Thinking
- Patient Referral
- Medical Information Software
- Medical Recordkeeping
- Patient Scheduling
- Referral Tracking
- Teamwork and Collaboration
- Fluent in Spanich
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Horizons Family Practice
07.2022 - Current
Manager
Sephora
09.2016 - 06.2022
Diploma - Medical Assisting
Dawn Career Institute
High School Diploma -
Alexis I DuPont High School
Similar Profiles
Maira RustMaira Rust
Medical Assistant at Horizons Family PracticeMedical Assistant at Horizons Family Practice
Kajal PatelKajal Patel
Executive Assistant at Access to the Family and Hope Center Family PracticeExecutive Assistant at Access to the Family and Hope Center Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Anayeli Terrones-TorneroAnayeli Terrones-Tornero
Security Specialist at Bally's Atlantic CitySecurity Specialist at Bally's Atlantic City
Omar AbukarOmar Abukar
Computer Science Club President at Delaware Technical and Community CollegeComputer Science Club President at Delaware Technical and Community College