Thelma Gonzalez Amador
Carpentersville,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments, seeking entry-level opportunities to expand skills while facilitating company growth whom also has an experienced manufacturing skilled in setting up, and running production equipment. Strong detail, physical stamina and bilingual English and Spanish languages
Overview
15
15
years of professional experience
Work History
Slitter Machine Operator
Amcor Flexibles
Batavia, IL
08.2022 - Current
- Set up and operated slitter machine to slit rolls of material into specified widths.
- Adjusted tensioners, guides, knives, and other parts on the machine according to job specifications.
- Inspected finished product for quality assurance purposes.
- Calibrated the blades to ensure accurate cutting of materials at correct sizes.
- Monitored machine operations to detect any malfunctions or errors in production process.
- Ensured compliance with safety regulations while operating the machine.
- Replaced worn out blades when necessary and adjusted blade pressure settings accordingly.
- Maintained a clean working environment by disposing of scrap material properly.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Read work orders carefully to determine job requirements and specifications.
- Reported any defects found in finished products immediately to supervisor or quality control personnel.
- Kept machines running at peak efficiency to meet demanding production targets.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
Quality Control Technician
Nation Pizza and Foods
Schaumburg, IL
07.2019 - 08.2022
- Conducted frequent quality and compliance reviews of production work.
- Performed visual and dimensional inspections on manufactured parts.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Noted results and entered data into SPC reports to track and assess trends.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Performed visual inspections of finished products.
- Maintained lab cleanliness and safety standards.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Investigated or reported questionable test results.
- Conducted tests on product samples and recorded results.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
Key Store Manager
New York & Company
Schaumburg, IL
05.2018 - 10.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Production Worker
Nation Pizza and Foods
Schaumburg, IL
04.2016 - 03.2018
- Assisted in setting up production lines for manufacturing processes.
- Followed safety protocols while operating machines and equipment.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Maintained accurate records of all production activities including quantity produced, quality control results, and machine maintenance logs.
- Ensured that all safety protocols were followed when operating machinery or performing manual tasks.
- Organized raw materials into batches ready for processing operations.
- Followed recipes precisely when mixing ingredients together prior to cooking or baking processes.
- Followed established procedures for safety and productivity.
- Checked raw materials inventory to keep production lines well-stocked and moving efficiently.
- Adjusted conveyor belt if required.
- Kept working environment clean and well-organized to promote efficiency and minimize waste.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Diagnosed issues with machines and performed routine maintenance on regular basis to maintain optimal functionality.
- Recorded batch production data to maintain adequate inventory.
Front Desk Assistant
Palatine Dentistry
Palatine, IL
05.2009 - 04.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Provided support to other team members regarding patient inquiries or concerns.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Explained dental services and payment plans to help patients make informed decisions.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Laid out dental instruments and equipment before procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Scheduled and confirmed patient appointments and consultations.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
High School Diploma -
Saint Augustine College
Chicago, IL04-2006
Skills
- Excellent Communication
- Active Listening
- Multitasking
- Analytical Thinking
- Teamwork and Collaboration
- Measurements and Calculations
- Written Communication
- Adaptability
- Self Motivation
- Machine Start-Up and Shut-Down
- Attention to Detail
- Quality Inspections
- Machine Operation
- Continuous Improvement
- Slitting techniques
- Waste Reduction
- Organizational Skills
- Flexible Schedule
- Relationship Building
- Team building
- Problem-solving aptitude
- Operational Efficiency
- Work Planning and Prioritization
Timeline
Slitter Machine Operator
Amcor Flexibles
08.2022 - Current
Quality Control Technician
Nation Pizza and Foods
07.2019 - 08.2022
Key Store Manager
New York & Company
05.2018 - 10.2019
Production Worker
Nation Pizza and Foods
04.2016 - 03.2018
Front Desk Assistant
Palatine Dentistry
05.2009 - 04.2017
High School Diploma -
Saint Augustine College
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