THELMA HAMM

Experienced Administrator/Department/Program Manager with 26 years in management and business operations. Committed to implementing HR solutions for an effective program development. Demonstrated success in leading diverse teams to deliver projects on time and within budget, highlighting strong leadership and strategic planning skills.

Experienced with coordinating and managing multiple programs simultaneously. Utilizes effective communication and organizational skills to ensure seamless execution. Track record of implementing process improvements and achieving program milestones.

• Streamlined/revised incoming personnel checklist for military base. Resulted in smooth transitioning in base assignments.
• Facilitated/organized weekly meetings for clinics on self-inspections in preparation for healthcare accreditation by Joint Commission and AAAHC. Resulted in clinics HSI access to care standards met for first time in 2 yrs.
• Revamped 12 patient care procedures/streamlined 26 technician duties that increased manning and work efficiency by 50%.
• Implemented new organizations phone tree system that increased customer care/answered calls within 5 secs/no missed calls.
• Documented and resolved discrepancies in program, Captured sensitive high risk civilian positions that were not appropriately assigned in drug testing positions.
• Revamped schedules to meet business plan; Resulted in exceeding business plan metrics 125%/increased care access by 50%.
• Flawlessly coordinated and executed "no notice" unit drug testing events, an average of 300 personnel within 48hr notice.