Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thelma Harris

Title Manager
Burleson,TX

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 22-year history of successful industry performance.

Overview

20
20
years of professional experience

Work History

Title Management Team Lead

Roadrunner Financial
01.2020 - Current
  • Maintain title management system reports and queues daily
  • Review and remediate title issues and exceptions
  • Collaborate with title management vendors for title resolutions
  • Administer title releases on paid-in-full and other accounts that require title releases (collateral substitutions)
  • Effectively communicate and follow-up with dealership partners for lien perfection
  • File for liens and apply for titles in various states and administer repossession title requests for Remarketing department
  • Take inbound and outbound communication and answer questions as needed
  • Work with title suppliers, DMV offices, and research state titling requirements, as needed
  • Ensure that all internal and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution
  • Work with various internal departments to obtain and record proper documentation needed to register and/or perfect titles, as needed
  • Ensure all documentation is maintained in an organized and secure manner
  • Maintain superior relationships with dealership partners and customers
  • Training new employees
  • Process buy backs for account that have no titles.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Directed and supervised team of 6 engaged in Title and Training development

Mortgage Collection Specialist

US Bank
03.2018 - 12.2019
  • Assist customer with processing payments for over
  • Assist customer with different workout plans to bring accounts current
  • Assist customers with billing questions
  • Take inbound and outbound calls from customers and other departments.
  • Achieved performance goals on consistent basis
  • Used skip tracing and other techniques to locate debtors
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Maintained high volume of calls and met demands of busy and productive group for over 10 years

Remarketing/lease/Trainer/SCRA/Credit Bureau

Ally Financial
03.2013 - 03.2018
  • 90% of Inbound and Outbound calls daily are from Customers, Dealerships and other sources wanting information on how to process dealer buyout and how to terminate accounts
  • Assisting different departments with have back log work
  • All New Employee Training
  • Work All Reports that are in CRM/SAM for processing Extensions and lease returns
  • Work on making sure all paperwork is complete for Dealer Buyouts and End of Term Accounts
  • Answer calls from Dealerships, customers, title company, DMV
  • Fax and email over papers that need to complete lease buyouts
  • Work on Personal property Taxes
  • Work with Monitoring team for QC calls
  • Work on processing refunds back to customers and dealerships
  • Process Dealer quotes for Dealerships Daily
  • Work with PDP to make sure Titles are processed on time
  • Work with Customers to resolve issues with payments
  • Do conference calls with customers and other departments to close out open accounts with money still owed
  • Work in Open Items to find out where to apply funds received in from customers and dealerships
  • Work on processing Extensions for customers daily
  • Work in different skip tools to locate customer and or Vehicles
  • Conduct training classes for new employees
  • Also work with support team to make sure all new hire have their passwords for different programs.
  • Provided coaching and mentoring to employees
  • Established and maintained quality control standards
  • Analyzed and evaluated training effectiveness and program outcomes
  • Trained and mentored 10 new personnel hired to fulfill various roles

Inventory Control Representative

Game Stop Corporation
01.2007 - 03.2013
  • Work with stores on recovering stolen products as well as work with police departments to recover product confiscations
  • Work closely with warehouse staff to ensure that stores are stocked accordingly
  • Track all products going into stores and going out to other stores and various locations
  • Work with UPS on lost and damaged product by providing them with cost report needed to track product
  • Train new employees as part of onboarding process
  • Run various reports for district and regional managers in Microsoft Access
  • Work in access, excel, word and warehouse management tool daily to close out any open transfers for over 10 years.

Education

High School Diploma -

Ferriday High School
Ferriday, LA
05.1987

Skills

  • ODM
  • SALESFORCE
  • IREPO
  • LORI
  • Customer Focus
  • RYAN
  • COLUMBUS
  • PDP
  • TLO Loan Pro Slack
  • Dealer track
  • SCRA
  • Strategic Planning
  • Influencing Others

Timeline

Title Management Team Lead

Roadrunner Financial
01.2020 - Current

Mortgage Collection Specialist

US Bank
03.2018 - 12.2019

Remarketing/lease/Trainer/SCRA/Credit Bureau

Ally Financial
03.2013 - 03.2018

Inventory Control Representative

Game Stop Corporation
01.2007 - 03.2013

High School Diploma -

Ferriday High School

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Thelma HarrisTitle Manager