Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager Patron Services
Nazarbayev University
10.2018 - 01.2024
Offer online patron services using LibApp web resources
Shelving and shelf-editing
Act as library liaison to university faculty and staff in an assigned area
Work at circulation desk in accordance with library schedules (note that evening and weekend hours are included)
Organize events and exhibits to encourage patron use of library services
Conduct book exhibitions
Develop new methods of patron service using technology, Western methods, or library experience
Assist with other library work areas or committees as needed.
Subject Librarian
Graduate School of Business (GSB), Nazarbayev University
08.2021 - 03.2022
Collaboration with GSB
Resource collection development
Delivering library sessions to the school community
Reference help
Network with GSB faculty and administration.
Call Center Representative
Globacom Communication
06.2017 - 05.2018
Attending to customer's requests, queries, and complaints
Act as an intermediary between the company and the customers
Help to provide feedback to the organization
Educate and inform the customers
Act as a spokesperson and an image marker of the company
Deliver exceptional services regardless of reasons for calling.
Administrative Assistant
Global Funds Inc., Nigeria
10.2016 - 12.2016
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Librarian
Library Unit, Energy Commission of Nigeria
07.2015 - 05.2016
Responsible for always maintaining visibility with library users and for assisting
Online cataloguing and classification of materials (books)
Filing of Materials
Shelving and Shelf reading
Dealing with telephone calls and email entries.
Education
Masters in Business Administration (MBA General) -
Nasarawa State University, Keffi
01.2019
National Youth Services Corps -
05.2016
Bachelor in Library and Information Sciences/Political Science (B.LIS) -
University of Nigeria, Nsukka
01.2015
Skills
Microsoft Access
Windows 9X, NT, 2000, XP, Windows 7, 8, 10
Verbal and Written Communication
Customer Service
Organizational skills
Attention to details
Performance Management
Strategic Planning
Business Development
Certification
2020, Tekedia Mini-MBA – Tekedia Institute, USA
2020, Human Resource Management – International Business Management Institute (IBMI)
2020, Creating Innovative Business Models – University System of Maryland, USA
2016, Diploma in Information Technology Management – Alison
2012, Certificate of Proficiency on Skill Acquisition, General Entrepreneurial and Career Development – Goldvalue Idea Resources, Nigeria
Visa Type
Permanent Resident with US work Visa (I do not require a visa)
Extracurricular Activities
06/2015, 05/2016, Nigeria Red Cross, Community Development Services, Abuja, Nigeria 2008, Head Girl, Bec International School, Kaduna, Nigeria
Hobbies and Interests
Reading
Travelling
Surfing the web
Statement
I am a highly talented and experienced professional with extensive background in administrative, managerial, as well as library and patron services. I enjoy working in a positive, professional environment where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Training
MBA Courses (Selected): Introduction to General Management; Quantitative Methods for Management; Marketing Management and Strategy; Corporate Finance; Management Information System; Financial Accounting; Operational Management; Human Resource Management; Entrepreneurship; Managerial Economics; Business Law; Cost and Management Accounting; Management Thought and Philosophy; Project Management; Cross-Cultural Management; Environment Resource Management and Economics; Research Project.
Previous Courses (Selected): Public Policy Administration; Audio-Visual Librarianship; Literature of African Studies; Literature of Humanities and Social Sciences; Reference and Information Service; Contemporary Technology in Libraries; Indexing and Abstracting; Public Policy Administration; Development Administration; Contemporary Policy Analysis; Government and Serial Publications; Preservation and Conservation; State and Economics; Research Methodology; Library Practice and Internship; Business Development and Management; Introduction to African Politics; Policy of Underdevelopment; Introduction to Entrepreneurship; Organization of Knowledge; Introduction to International Relations; Introduction to Sociology; Introduction to Political Science; Computer and Data Processing; Political Behavior; Foundation of Political Economy; Information Users; Introduction to Bibliography; Organization of Knowledge; Issues in peace and Conflict Resolution Studies; Technical Service in Library; Collection Development; Introduction to Library Administration; Technical Service in Library; Library and Information Service to Disadvantaged Communities; Education Psychology; Logic Philosophy and Human Existence; Natural Science; Basic Concept and Theory of Peace; Introduction to Education; Introduction to Economics; History; Communication in English; Introduction to Library Resources and Services; History of Libraries; Introduction to Computer Science; The Use of Library and Study Skills; Library Visits and Orientation; Libraries and Societies.
References
To be provided upon request.
Timeline
Subject Librarian
Graduate School of Business (GSB), Nazarbayev University
08.2021 - 03.2022
Manager Patron Services
Nazarbayev University
10.2018 - 01.2024
Call Center Representative
Globacom Communication
06.2017 - 05.2018
Administrative Assistant
Global Funds Inc., Nigeria
10.2016 - 12.2016
Librarian
Library Unit, Energy Commission of Nigeria
07.2015 - 05.2016
Masters in Business Administration (MBA General) -
Nasarawa State University, Keffi
National Youth Services Corps -
Bachelor in Library and Information Sciences/Political Science (B.LIS) -