Summary
Overview
Work History
Education
Skills
Certification
Visa Type
Extracurricular Activities
Hobbies and Interests
Statement
Training
References
Timeline
Generic

THELMA IKECHI-UKAEGBU

Pearland,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager Patron Services

Nazarbayev University
10.2018 - 01.2024
  • Offer online patron services using LibApp web resources
  • Shelving and shelf-editing
  • Act as library liaison to university faculty and staff in an assigned area
  • Work at circulation desk in accordance with library schedules (note that evening and weekend hours are included)
  • Organize events and exhibits to encourage patron use of library services
  • Conduct book exhibitions
  • Develop new methods of patron service using technology, Western methods, or library experience
  • Assist with other library work areas or committees as needed.

Subject Librarian

Graduate School of Business (GSB), Nazarbayev University
08.2021 - 03.2022
  • Collaboration with GSB
  • Resource collection development
  • Delivering library sessions to the school community
  • Reference help
  • Network with GSB faculty and administration.

Call Center Representative

Globacom Communication
06.2017 - 05.2018
  • Attending to customer's requests, queries, and complaints
  • Act as an intermediary between the company and the customers
  • Help to provide feedback to the organization
  • Educate and inform the customers
  • Act as a spokesperson and an image marker of the company
  • Deliver exceptional services regardless of reasons for calling.

Administrative Assistant

Global Funds Inc., Nigeria
10.2016 - 12.2016
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Librarian

Library Unit, Energy Commission of Nigeria
07.2015 - 05.2016
  • Responsible for always maintaining visibility with library users and for assisting
  • Online cataloguing and classification of materials (books)
  • Filing of Materials
  • Shelving and Shelf reading
  • Dealing with telephone calls and email entries.

Education

Masters in Business Administration (MBA General) -

Nasarawa State University, Keffi
01.2019

National Youth Services Corps -

05.2016

Bachelor in Library and Information Sciences/Political Science (B.LIS) -

University of Nigeria, Nsukka
01.2015

Skills

  • Microsoft Access
  • Windows 9X, NT, 2000, XP, Windows 7, 8, 10
  • Verbal and Written Communication
  • Customer Service
  • Organizational skills
  • Attention to details
  • Performance Management
  • Strategic Planning
  • Business Development

Certification

  • 2020, Tekedia Mini-MBA – Tekedia Institute, USA
  • 2020, Human Resource Management – International Business Management Institute (IBMI)
  • 2020, Creating Innovative Business Models – University System of Maryland, USA
  • 2016, Diploma in Information Technology Management – Alison
  • 2012, Certificate of Proficiency on Skill Acquisition, General Entrepreneurial and Career Development – Goldvalue Idea Resources, Nigeria

Visa Type

Permanent Resident with US work Visa (I do not require a visa)

Extracurricular Activities

06/2015, 05/2016, Nigeria Red Cross, Community Development Services, Abuja, Nigeria 2008, Head Girl, Bec International School, Kaduna, Nigeria

Hobbies and Interests

  • Reading
  • Travelling
  • Surfing the web

Statement

I am a highly talented and experienced professional with extensive background in administrative, managerial, as well as library and patron services. I enjoy working in a positive, professional environment where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.

Training

  • MBA Courses (Selected): Introduction to General Management; Quantitative Methods for Management; Marketing Management and Strategy; Corporate Finance; Management Information System; Financial Accounting; Operational Management; Human Resource Management; Entrepreneurship; Managerial Economics; Business Law; Cost and Management Accounting; Management Thought and Philosophy; Project Management; Cross-Cultural Management; Environment Resource Management and Economics; Research Project.
  • Previous Courses (Selected): Public Policy Administration; Audio-Visual Librarianship; Literature of African Studies; Literature of Humanities and Social Sciences; Reference and Information Service; Contemporary Technology in Libraries; Indexing and Abstracting; Public Policy Administration; Development Administration; Contemporary Policy Analysis; Government and Serial Publications; Preservation and Conservation; State and Economics; Research Methodology; Library Practice and Internship; Business Development and Management; Introduction to African Politics; Policy of Underdevelopment; Introduction to Entrepreneurship; Organization of Knowledge; Introduction to International Relations; Introduction to Sociology; Introduction to Political Science; Computer and Data Processing; Political Behavior; Foundation of Political Economy; Information Users; Introduction to Bibliography; Organization of Knowledge; Issues in peace and Conflict Resolution Studies; Technical Service in Library; Collection Development; Introduction to Library Administration; Technical Service in Library; Library and Information Service to Disadvantaged Communities; Education Psychology; Logic Philosophy and Human Existence; Natural Science; Basic Concept and Theory of Peace; Introduction to Education; Introduction to Economics; History; Communication in English; Introduction to Library Resources and Services; History of Libraries; Introduction to Computer Science; The Use of Library and Study Skills; Library Visits and Orientation; Libraries and Societies.

References

To be provided upon request.

Timeline

Subject Librarian

Graduate School of Business (GSB), Nazarbayev University
08.2021 - 03.2022

Manager Patron Services

Nazarbayev University
10.2018 - 01.2024

Call Center Representative

Globacom Communication
06.2017 - 05.2018

Administrative Assistant

Global Funds Inc., Nigeria
10.2016 - 12.2016

Librarian

Library Unit, Energy Commission of Nigeria
07.2015 - 05.2016

Masters in Business Administration (MBA General) -

Nasarawa State University, Keffi

National Youth Services Corps -

Bachelor in Library and Information Sciences/Political Science (B.LIS) -

University of Nigeria, Nsukka
THELMA IKECHI-UKAEGBU