Thelma Jordan
Jonesboro,AR
Summary
Results-driven Operations Production Lead known for high productivity and efficiency in task completion. Possess specialized skills in lean manufacturing processes, quality control management, and workflow optimization. Excel in leadership, problem-solving, and communication, ensuring seamless operations and team synergy.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Operations Production Lead
CINTAS, Professional Uniform and Facility Services
Jonesboro, AR
02.2023 - 07.2026
- Led daily operations in uniform production and facility services.
- Oversaw workflow management to ensure efficiency and quality standards.
- Trained and mentored team members on equipment and safety protocols.
- Implemented best practices for inventory management and stock control.
- Ensured compliance with health and safety regulations in the workplace.
- Facilitated communication between departments to enhance operational effectiveness.
- Coordinated daily operations activities to ensure maximum efficiency and productivity.
- Set up new procedures or systems that improved workflow through the department.
Floor Manager
Jcpennys
Jonesboro, AR
01.2021 - 02.2023
- Supervised daily operations and ensured excellent customer service standards.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer complaints and handled escalated issues with professionalism.
- Monitored team performance and provided feedback for continuous improvement.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Electrician
Fmh Conveyors
Jonesboro, AR
01.2020 - 12.2020
- Installed and maintained electrical systems in conveyor equipment.
- Diagnosed and repaired electrical issues in machinery and tools.
- Collaborated with team members to ensure safety compliance on job sites.
Pipeline Operator
ABB/Resource Mfg
Jonesboro, AR
04.2018 - 01.2020
- Operated pipeline systems to ensure safe and efficient transport of materials.
- Monitored equipment performance and reported issues to maintenance teams.
- Conducted regular inspections and maintenance on pipeline infrastructure.
- Trained new operators on equipment usage and safety procedures.
- Arranged construction materials according to project needs.
- Conducted daily inspections of pipelines for damage or leakage.
- Assisted in troubleshooting issues related to equipment malfunctions or operational errors.
Cook
NEA Baptist Memorial Hospital
Jonesboro, AR
04.2016 - 08.2018
- Prepared meals adhering to hospital dietary guidelines and patient needs.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in menu planning based on seasonal ingredients and nutritional standards.
- Monitored food safety practices during food preparation and storage processes.
- Trained new kitchen staff on cooking techniques and safety protocols.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Secretary Manager
St.Francis Assisted Living
Forrest City, AR
03.2012 - 04.2016
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated scheduling for staff meetings and resident activities efficiently.
- Maintained accurate records for resident files and compliance documentation.
- Assisted in onboarding new staff members and provided necessary training support.
- Communicated effectively with residents and families regarding care services.
- Handled correspondence, including emails and phone calls, with professionalism.
- Organized office supplies and managed inventory to ensure availability.
- Maintained a high level of confidentiality in all areas of work.
- Scheduled interviews with job applicants when required.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Answered telephones, directed calls, and took messages.
- Performed general office duties such as photocopying, faxing, scanning.
- Generated invoices for clients based on their orders or contracts.
- Processed vendor payments according to established timelines.
- Assisted with the preparation of payroll documents for processing.
- Developed an efficient filing system for documents related to personnel records.
- Greeted visitors in a professional manner and provided them with assistance as needed.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
Education
Cosmetology
Phillips Community College
Helena, AR 08.2008 - 05.2010
Forrest City High
Forrest City, ARSkills
- Workflow optimization
- Training and mentoring
- Inventory management
- Safety management
- Customer service
- Problem solving
- Leadership skills
- Operational excellence
- Health and safety management
- Operations management
Timeline
Operations Production Lead
CINTAS, Professional Uniform and Facility Services
02.2023 - 07.2026
Floor Manager
Jcpennys
01.2021 - 02.2023
Electrician
Fmh Conveyors
01.2020 - 12.2020
Pipeline Operator
ABB/Resource Mfg
04.2018 - 01.2020
Cook
NEA Baptist Memorial Hospital
04.2016 - 08.2018
Secretary Manager
St.Francis Assisted Living
03.2012 - 04.2016
Cosmetology
Phillips Community College
08.2008 - 05.2010
Forrest City High