Thelma McLeland
Rio Vista,CA
Summary
Results-focused manager with 5+ years of experience in fuel station operations. Skilled in employee training, conflict resolution, and shift coverage. Proven ability to improve customer service, maintain safety standards, and keep daily operations organized.
Overview
1
1
Language
6
6
years of professional experience
Work History
Manager
Salkhi Petrolium
Rio Vista, California
11.2020 - Current
- Supported daily fuel station operations at Salkhi Petroleum.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on various job functions to ensure coverage and flexibility. on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Assisted with staff schedules, training, and shift coverage.
- Monitored staff performance and addressed issues.
- Communicated with vendors, drivers, and regional supervisors.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer concerns and service issues promptly.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Reviewed sales reports and operational records for accuracy.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Followed safety procedures and site compliance standards.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Assigned specific tasks to team members based on their skills and strengths. to associates to fit skill levels and maximize team performance.
- Coordinated cash handling, deposits, and register balancing.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Bakersfield Adult School
Bakersfield, CA07-1996
Skills
- Fuel inventory control
- Vendor contract negotiation
- Financial oversight
- Sales report analysis
- Staff scheduling
- Shift scheduling
- Employee training
- Team leadership
- Performance management
- Customer service
- Expectation setting
- Problem solving
- Conflict resolution
- Compensation management
Languages
English
Professional
Timeline
Manager
Salkhi Petrolium
11.2020 - Current
High School Diploma -
Bakersfield Adult School