Thelma Morales
Pembroke Pines,FL
Summary
I am a highly motivate, intuitive and reliable individual searching to expand my knowledge and experience within a management position.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
27
27
years of professional experience
Work History
Supervisor
Broward Health Medical Center
Fort Lauderdale, Florida
11.2024 - Current
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Implemented process improvements to increase efficiency in patient care workflows.
- Coordinated cross-departmental communication to streamline patient management and resource allocation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Care Coordinator
Gastro Health
06.2023 - Current
- Work in conjunction with the gastroenterologists and APRN’s in coordination of patient care.
- Plan and maintain doctor’s office and surgical schedules.
- Schedule patients procedures, labs, and diagnostic tests.
- Provided patients with instructions for all procedures and testing.
- Create lab, procedure, Rx, and diagnostic test orders.
- Send all prescriptions to pharmacy that included obtaining PA’s and refills.
- Work closely with hospitals and cleared patients for surgery.
- Verified all insurance, demographics, and patient allergies.
Office Manager
Petruj Chemical Corporation (Formula 88 Cleaner & Degreaser)
09.2005 - 06.2023
- Worked as a liaison with the president and vice president of the company establishing a partnership with customers and suppliers.
- Assisted VP in scheduling local meetings and business trips.
- Supervised team of office and warehouse employees.
- Insurance: Managed and verified coverage policies both medical (UHC) for employees and GL policies for company.
- Answered all incoming calls, processed invoices, and scheduled daily routes.
- Worked with several logistics carriers in organizing freight, both inbound and outbound.
- Performed daily tasks that included: A/R, A/P, bank deposits, bookkeeping, and collections.
- Human resources: Managed payroll hours, vacation hours, bonuses, sick pay, and workman’s compensation.
- Maintained all office inventory.
- Planned all corporate events, employee luncheons, and holiday parties.
Referral Coordinator/Telephone Resources
Humana - Conviva Care Solutions, LLC
12.2022 - 05.2023
- Received high volume of calls.
- Inform patients on their referral status.
- Create and process referrals.
- Obtained authorizations and fax to providers.
- Process and follow up with patients for physical therapy, home health, wound care, and DME orders.
- Prepared and faxed medical clearance documents for surgeries.
- Faxed necessary labs and DI orders for patient follow up appointments.
- Verified proper provider documentation has been received and assign as needed.
- Created and sent telephones encounters to primary care physicians.
Accounts Receivable Specialist
Southern Wine and Spirits
02.2000 - 06.2003
- Managed a large volume of customers in the South Florida region, including bars, restaurants, and alcohol distributors.
- Worked closely with the sales representatives in resolving credits and damages.
- Reconciled accounts.
- Maintained daily transactions and receivables for incoming payments.
- Data entry.
- Answered daily calls from customers and sales reps.
Referral Coordinator/Medical
Humana
08.1998 - 06.2000
- Worked closely with the primary care physician, and medical assistants.
- Met with patients to review all diagnostic tests ordered with accuracy.
- Scheduled patient appointments with specialists and diagnostic centers.
- Scheduled patient transportation needs.
- Scheduled follow-up appointments with primary to review results.
- Provided patients with information for all preparations for tests being performed.
Education
High School Diploma -
American High School
Miami Lakes, FLSkills
- Bilingual (English/Spanish)
- Inflow Software (5 years)
- Account Reconciliation (10 years)
- Microsoft Office
- Payroll (3 years)
- Customer service (10 years)
- Accounts Receivable
- Office Management
- Microsoft Excel
- Microsoft Outlook (10 years)
- Accounts Payable (10 years)
- Microsoft Word - Leadership (10 years)
- Bookkeeping (10 years)
- Detailed oriented
- EPIC
- EClinical Works
- Accounting (10 years)
- Event Planning (10 years)
- Attention to detail
- Employee motivation
- Decision-making
- Team building
- Process improvement
- Processes and procedures
- Documentation and reporting
- Workflow management
- Department organization
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Effective communication
- Computer skills
- Professionalism
- Reliability
- Self motivation
- Adaptability
- Teamwork
- Team leadership
- Professional and courteous
Languages
English
Spanish
Assessments
- Bookkeeping, Proficient, 2022-11-01
- Basic computer skills, Proficient, 2022-12-01
- Spreadsheets with Microsoft Excel, Proficient, 2022-12-01
- Filing & organization, Proficient, 2022-12-01
- Customer service, Proficient, 2022-12-01
- Protecting patient privacy, Proficient, 2022-11-01
- Managing accounts in QuickBooks, Proficient, 2022-11-01
- Working with MS Word documents, Proficient, 2022-12-01
- Customer focus & orientation, Proficient, 2022-12-01
Timeline
Supervisor
Broward Health Medical Center
11.2024 - Current
Patient Care Coordinator
Gastro Health
06.2023 - Current
Referral Coordinator/Telephone Resources
Humana - Conviva Care Solutions, LLC
12.2022 - 05.2023
Office Manager
Petruj Chemical Corporation (Formula 88 Cleaner & Degreaser)
09.2005 - 06.2023
Accounts Receivable Specialist
Southern Wine and Spirits
02.2000 - 06.2003
Referral Coordinator/Medical
Humana
08.1998 - 06.2000
High School Diploma -
American High School