Thelma Moya
Belle Glade,FL
Summary
Dynamic childcare provider with a proven track record at Noah’s Ark Development Center, excelling in child supervision and emotional development. Adept at creating engaging, age-appropriate activities that foster learning and growth. Known for building strong relationships with families and ensuring a safe, healthy environment through effective sanitation and behavior management techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Childcare Provider
Noah’s Ark Development Center
05.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Receptionist
Moss Solar
02.2018 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved workflow by introducing more efficient document handling and organization practices.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Waitress
Banyon Tree Restaurant
06.2015 - 02.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma - Human Resources Development
FarmVille Central High School
Farmville, NC05.2002
Skills
- Patience and empathy
- Child supervision
- Childcare
- Activity planning
- Meal preparation
- Group leadership
- Child development
- Age-appropriate activities
- Observation and assessment
- Safety awareness
- Housekeeping abilities
- Behavior management techniques
- Emotional development
- Care management
- Early childhood education
- Housekeeping
- Interpersonal relationships
- Multilingual abilities
- Personal hygiene assistance
- Healthy environments
- Lesson plan development
- Recordkeeping requirements
- Dietary requirements
- Curriculum planning
- Nutrition expertise
- Early childhood literacy
- Safety
- Sanitation
- Social development oversight
- Classroom recordkeeping
- Security control
- Creative lesson planning
- Child development knowledge
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
English Spanish
Full Professional
Timeline
Childcare Provider
Noah’s Ark Development Center
05.2021 - Current
Receptionist
Moss Solar
02.2018 - 04.2021
Waitress
Banyon Tree Restaurant
06.2015 - 02.2018
High School Diploma - Human Resources Development
FarmVille Central High School
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