Thelma Pallan
Dynamic professional with a proven track record at Star Group LP, excelling in customer service and relationship building. Adept at problem-solving and multi-tasking, I consistently enhance customer satisfaction and retention. My experience as a manager at Paulitas Market Deli showcases my leadership and operational efficiency, driving .team performance and achieving goals.
As a counselor equipped to guide the youth through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Work History
Young Women Counselor
9 Years 6 MonthsI volunteer at a church as a young women counselor and currently counsel adult women. I'm Compassionate and dedicated Youth Counselor with experience mentoring and supporting young women through personal, academic, and social challenges. Skilled in providing emotional support,
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
- Maintained knowledge of products and services to provide accurate information to customers.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Renewed Oil Contracts
Manager
7 Years 5 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Developed employee schedules, balancing labor costs with operational needs.
- Led team meetings focused on performance improvement and goal alignment.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Managed inventory levels, restocked shelves, and organized displays to enhance product visibility.
- Processed transactions accurately using point-of-sale systems to maintain efficient checkout operations.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.