Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thelma Parker

Orlando,FL

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

24
24
years of professional experience

Work History

Shipment Coordinator

Rainbow Clothing Store
06.2016 - Current
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.

Shift Lead

Walgreens Boots Alliance
07.2007 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Front Desk Supervisor

Lake View Hotel
04.2000 - 12.2002
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Collected room deposits, fees, and payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked guests in out of hotel, made reservations, and processed payments.

Education

Certificate Of Distinction From University Of Caim - Commerce, Geography, English And History

Browns Town Community College
Brown’s Town, St Ann, Jamaica
07.1988

Certificate - History, Geography, Mathematics, Commerce, English

St Ann’s Bay High
St Ann’s Bay , Jamaica
07.1987

Skills

  • Team Collaboration
  • Packing and Labeling
  • Freight Forwarding
  • Problem Solving
  • Time Management
  • Customer Service
  • Hazardous Materials Handling
  • Inventory Management
  • Shipment Coordination

Timeline

Shipment Coordinator

Rainbow Clothing Store
06.2016 - Current

Shift Lead

Walgreens Boots Alliance
07.2007 - Current

Front Desk Supervisor

Lake View Hotel
04.2000 - 12.2002

Certificate Of Distinction From University Of Caim - Commerce, Geography, English And History

Browns Town Community College

Certificate - History, Geography, Mathematics, Commerce, English

St Ann’s Bay High

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Thelma Parker