Summary
Overview
Work History
Skills
Education Certifications
Languages
References
Timeline
Generic

Thelma Pellot

Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for resourcefulness and solutions-oriented problem-solving.

Overview

6
6
years of professional experience

Work History

House Manager

HELP USA
10.2023 - 01.2024
  • Supervised and conducted initial intakes for all new clients: ensuring that all paperwork was completed, and progress notes and other information were entered into the DHS CARES system; making bed assignments; and familiarizing new clients to our site and our program so that they understand the rules and requirements of the facility as well as the daily routine including information such as mealtimes, passes, curfews, etc
  • Helped to resolve client's concerns, difficulties, and grievances, entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients
  • Supervised and participated in regular inspections of the facility, including all client rooms and dorms
  • Developed a team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

Residential Aide

HELP USA
02.2022 - 10.2023
  • Conducted Intake/Orientation for new clients, which included explaining processes, rules, and regulations, copying and filing IDs, and assigning beds
  • Conducted and documented patrols to ensure client compliance with site rules and regulations to ensure health and safety
  • Managed processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons
  • Conducted bed and meal counts and assisted House Managers with locker searches
  • Used the DHS CARES system to track vacancies, check clients in and out, print rosters, etc
  • Ensured that clients received any notices of meetings and appointments from the Social Services Team on a timely basis, escorting clients to meetings and appointments when necessary
  • Documented incidents and other noteworthy events that occur during your shift.

Safety Monitor

HELP USA
06.2020 - 02.2022
  • Ensured all clients sign in & and out of the facility when entering or leaving the building
  • Distributes client mail and implements mail distribution procedures
  • Responded to client emergencies and implemented incident reporting procedures
  • Assist the Shift/Safety Supervisor in conducting fire drills
  • Reported to the Shift Supervisor any unusual activity and observations
  • Monitored CCTV camera system and reported to the Shift Supervisor observations made when monitoring the system
  • Documented shelter activity in the security logbook and completes reports as needed
  • Utilized the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) to complete incident reports as needed
  • Performed other duties as assigned.

Seasonal Maintenance Worker

NYC Department of Parks & Recreation
08.2017 - 11.2017
  • Perform exterior maintenance duties throughout several parks, playgrounds, and pools
  • Sweep and rake leaves, clear debris from grounds, and gather and dispose of refuse according to the daily schedule
  • Service, clean and supply restrooms, locker rooms, and comfort stations
  • Mix water, detergents or acids in containers to prepare cleaning solutions according to specifications
  • Notify managers concerning the need for major repairs or additions to building operation systems
  • Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

Skills

Computer Literate: Windows 98, 2000, XP, Vista OS, Microsoft Word, PowerPoint, Excel, Outlook Ability to type 30 – 40 WPM

Education Certifications

Vanguard High School, New York, NY, Math, Science, 8- & 16-Hours Security Licenses, F01- Fire Guard License, F02- Fire Guard

Languages

Spanish
Professional

References

References available upon request.

Timeline

House Manager

HELP USA
10.2023 - 01.2024

Residential Aide

HELP USA
02.2022 - 10.2023

Safety Monitor

HELP USA
06.2020 - 02.2022

Seasonal Maintenance Worker

NYC Department of Parks & Recreation
08.2017 - 11.2017

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Thelma Pellot