Thelma Rojas
Port Jervis,NY
Summary
I'm able to handle multiple tasks on daily basis and use a creative approach to problem solving. I'm also a dependable person who is great at time management.
Overview
26
26
years of professional experience
Work History
Housekeeping
St. Patrick's Home for the Aged and Infirm, Inc
07.2006 - Current
- Daily cleaning of hallways and 24 rooms in a designated floor for residents with dementia
- Make sure the kitchen and dining area is clean and sanitized
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Emptied trash and recycled paper, plastic and glass refuse
Dietary Aide
Saint Patricks Nursing Home
08.2023 - 08.2024
- Serve on the line, distribute snacks and coffee, replenish paper towels and utensils
- Mop, sweep and wash pots
Housekeeping Aide
Crothall compass group
12.2019 - 03.2020
- Company Overview: (Hospital)
- I was in charge of cleaning 6 suites with about 10 to 12 offices each
- Sanitize and clean cosmetic surgery rooms
- Daily garbage disposal and daily bathroom cleaning
- Replenish toilet papers and paper towels
- (Hospital)
Assistant Manager
The Athletes Foot
03.2002 - 07.2006
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Informed customers about current promotions and sales, encouraging them to take advantage of the sales
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Greeted customers and offered them assistance where possible
- Acknowledged customer issues and resolved their problems quickly and efficiently
Assistant Manager
Sketchers USA
01.1999 - 03.2002
- Accurately completed cash register transactions
- Cleaned shelves, tables and counters
- Communicated with customers on multiple phone lines and through e-mail
- Handled incoming calls from customers who had product complaints
- Maintained record of sales
- Trained and managed a staff of 30 employees
- Worked all types of shifts and worked on holidays
Education
High School -
Walton High School
Bronx, NY05.1998
Skills
- Dementia Care
- Senior Care
- Laundry
- Management
- Hospital experience
- Cleaning
- Customer service
- Mobile devices
- Sales
- Alzheimer's Care
- Microsoft Word
- Android
- Caregiving
- Multi-line Phone Systems
- Nursing
- Help Desk
- Microsoft Windows
- Computer Networking
- Microsoft Windows Server
- Store management
Timeline
Dietary Aide
Saint Patricks Nursing Home
08.2023 - 08.2024
Housekeeping Aide
Crothall compass group
12.2019 - 03.2020
Housekeeping
St. Patrick's Home for the Aged and Infirm, Inc
07.2006 - Current
Assistant Manager
The Athletes Foot
03.2002 - 07.2006
Assistant Manager
Sketchers USA
01.1999 - 03.2002
High School -
Walton High School
Assessments
- Sales skills, Completed, 06/01/22
- Retail customer service, Proficient, 05/01/23
- Customer focus & orientation, Completed, 05/01/23
- Work style: Reliability, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Completed, 01/01/22
- Customer service, Completed, 05/01/23
- Attention to detail, Completed, 10/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Completed, 06/01/22
- Retail customer service, Proficient, 05/01/23
- Customer focus & orientation, Completed, 05/01/23
- Work style: Reliability, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Completed, 01/01/22
- Customer service, Completed, 05/01/23
- Attention to detail, Completed, 10/01/21
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