Thelma Rojas
Port Jervis,NY
Summary
I'm able to handle multiple tasks on daily basis and use a creative approach to problem solving. I'm also a dependable person who is great at time management.
Overview
26
26
years of professional experience
Work History
Housekeeping
St. Patrick's Home for the Aged and Infirm, Inc
Bronx, NY, US
07.2006 - Current
- Daily cleaning of hallways and 24 rooms in a designated floor for residents with dementia
- Make sure the kitchen and dining area is clean and sanitized
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Emptied trash and recycled paper, plastic and glass refuse
Dietary Aide
Saint Patricks Nursing Home
Bronx, NY, US
08.2023 - 08.2024
- Serve on the line, distribute snacks and coffee, replenish paper towels and utensils
- Mop, sweep and wash pots
Housekeeping Aide
Crothall compass group
Kissimmee, FL, US
12.2019 - 03.2020
- Company Overview: (Hospital)
- I was in charge of cleaning 6 suites with about 10 to 12 offices each
- Sanitize and clean cosmetic surgery rooms
- Daily garbage disposal and daily bathroom cleaning
- Replenish toilet papers and paper towels
- (Hospital)
Assistant Manager
The Athletes Foot
New York, NY, US
03.2002 - 07.2006
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Informed customers about current promotions and sales, encouraging them to take advantage of the sales
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Greeted customers and offered them assistance where possible
- Acknowledged customer issues and resolved their problems quickly and efficiently
Assistant Manager
Sketchers USA
New York, NY, US
01.1999 - 03.2002
- Accurately completed cash register transactions
- Cleaned shelves, tables and counters
- Communicated with customers on multiple phone lines and through e-mail
- Handled incoming calls from customers who had product complaints
- Maintained record of sales
- Trained and managed a staff of 30 employees
- Worked all types of shifts and worked on holidays
Education
High School -
Walton High School
Bronx, NY05.1998
Skills
- Dementia Care
- Senior Care
- Laundry
- Management
- Hospital experience
- Cleaning
- Customer service
- Mobile devices
- Sales
- Alzheimer's Care
- Microsoft Word
- Android
- Caregiving
- Multi-line Phone Systems
- Nursing
- Help Desk
- Microsoft Windows
- Computer Networking
- Microsoft Windows Server
- Store management
Timeline
Dietary Aide
Saint Patricks Nursing Home
08.2023 - 08.2024
Housekeeping Aide
Crothall compass group
12.2019 - 03.2020
Housekeeping
St. Patrick's Home for the Aged and Infirm, Inc
07.2006 - Current
Assistant Manager
The Athletes Foot
03.2002 - 07.2006
Assistant Manager
Sketchers USA
01.1999 - 03.2002
High School -
Walton High School
Assessments
- Sales skills, Completed, 06/01/22
- Retail customer service, Proficient, 05/01/23
- Customer focus & orientation, Completed, 05/01/23
- Work style: Reliability, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Completed, 01/01/22
- Customer service, Completed, 05/01/23
- Attention to detail, Completed, 10/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Completed, 06/01/22
- Retail customer service, Proficient, 05/01/23
- Customer focus & orientation, Completed, 05/01/23
- Work style: Reliability, Proficient, 07/01/22
- Management & leadership skills: Impact & influence, Completed, 01/01/22
- Customer service, Completed, 05/01/23
- Attention to detail, Completed, 10/01/21