Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thelma Stevenson

Lusby,MD

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Representative

Acosta Sales & Marketing
California, MD
12.2023 - Current
  • Established relationships with existing customers to promote new product or service opportunities.
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Organized backroom stock including receiving shipments, stocking shelves, inventory control.
  • Responded promptly to any complaints or issues raised by customers or vendors.
  • Conducted oversight for shipping schedules, sales forecasts and strategic maintenance of inventory while processing customer orders.
  • Designed and distributed pamphlets and other literature about available products.
  • Explained products and prices to customers, demonstrating use of products.
  • Collaborated with team to develop effective, winning sales strategies.
  • Set up and displayed sample merchandise at festivals and community events to boost sales.

Kennel Assistant

Interlude Pet Resort & Spa
Saint Leonard, MD
10.2023 - 11.2023
  • Communicated effectively with customers regarding animal care instructions while they are away.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Delivered excellent service to pet owners to drive repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Walked and exercised dogs during owner absences.
  • Administered medications to animals.
  • Stayed on top of laundry, sweeping and disinfection protocols.

Professional Dog Bather

PetSmart Charities
California, MD
03.2023 - 11.2023
  • Provided advice to pet owners regarding proper home care of their pets' coats between visits.
  • Checked for fleas and ticks on animals upon arrival in order to prevent spread of infestations.
  • Ensured that all areas were cleaned properly following completion of job.
  • Observed animals closely before, during, and after each grooming session to identify potential problems such as skin conditions or parasites.
  • Cleaned and sanitized all equipment used in the bathing process.
  • Communicated effectively with pet owners regarding their pet's needs and care requirements.
  • Organized work area at the beginning of each day including stocking supplies, setting up equipment and preparing tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Customer Associate

Chick-fil-A
Prince Frederick, MD
11.2022 - 02.2023
  • Answered customer questions regarding product features, pricing options, and availability.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Monitored customer activity to assist quickly and prevent theft.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Set up, restocked and cleaned dining areas.
  • Followed recipes and customer requests to prepare meals.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda.
  • Delivered food orders promptly and accurately to guests tables.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.

Cashier

Weis Markets Inc
Lusby, MD
02.2020 - 10.2022
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline benefits of products.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customers' questions and provided information on store procedures or policies.

Education

High School Diploma -

Patuxent High School
Lusby, MD
07-2021

Skills

  • Customer Support
  • Sales Reporting
  • Market Research
  • Telephone Reception
  • Staff Training
  • Inventory Control
  • Upselling
  • Money Handling
  • Meeting Deadlines
  • Cash Handling
  • Outgoing Personality
  • Listening Skills
  • Sales Expertise
  • Customer Service
  • Time Management
  • Problem-Solving
  • Cash Register Operation
  • Relationship Building
  • Store Opening and Closing
  • Positive and Professional

References

References available upon request.

Timeline

Representative

Acosta Sales & Marketing
12.2023 - Current

Kennel Assistant

Interlude Pet Resort & Spa
10.2023 - 11.2023

Professional Dog Bather

PetSmart Charities
03.2023 - 11.2023

Customer Associate

Chick-fil-A
11.2022 - 02.2023

Cashier

Weis Markets Inc
02.2020 - 10.2022

High School Diploma -

Patuxent High School

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