Thelma Urey

• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Answered passenger questions and provided solutions to issues arising during flights.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Welcomed passengers aboard and provided overview of safety procedures.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.

Served as the liaison between business functions owners and IT organization in the cloud transformation for a global computer hardware and storage company and its subsidiaries.

• Facilitated multiple workshops with business process owners to understand and document existing processes and pain points
• Harmonized and optimized key processes across parent and subsidiaries
• Worked with IT to translate business requirements into system solution design documents
• Designed training programs and strategies to the specific needs of the impacted stakeholder groups based on change impact analysis
• Developed training content and coordinated across work streams to facilitate integration
• Co-delivered training with business SMEs and created training evaluation feedback process to enable training content, delivery, and deployment refinement and improvement

• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Streamlined internal communication processes, enhancing collaboration between departments for more effective marketing initiatives execution.
• Coordinated with design and media teams to develop high-quality creative assets.
• Increased user base by promoting brand awareness and launching key marketing efforts.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Built relationships with industry influencers to increase brand awareness and engagement.

• Provided customer service to patients and visitors while carrying out safety and security procedures.
• Responded to critical incidents in a calm and problem solving manner.
• Conducted regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Mentored junior sales staff through ongoing training support thus boosting their confidence skills achieving higher levels of success.
• Communicated product quality and market comparisons by creating sales presentations.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Drove sales by developing multi-million dollar contract sales.
• Built relationships with customers and community to establish long-term business growth.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.