Thelma A (prefer Terri) Jaroscak
Hudson,OH
Summary
Professional Secretary with over 25 years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
I am now looking for a part time, work from home medical billing or data entry position. As you can see I have very good skills and work ethics.
Overview
49
49
years of professional experience
Work History
Cath Lab Secretary
MetroHealth Medical Center 2500 Metro Health Drive
07.1985 - 10.2010
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Cosmetologist
Carousel Hair Salon
05.1971 - 05.1981
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
Secretary
Union Commerce Bank
06.1961 - 05.1965
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Notre Dame Academy
Cleveland, OH06.1958
Skills
- Expense Tracking
- Office Administration
- Calendar Management
- Appointment Scheduling
- Supply Restocking
- Sales Support
- Customer Service
- Database Management
- Payment Posting
- HIPAA Guideline Compliance
- Inter-Office Communications
- Record Preparation
- Organization
Timeline
Cath Lab Secretary
MetroHealth Medical Center 2500 Metro Health Drive
07.1985 - 10.2010
Cosmetologist
Carousel Hair Salon
05.1971 - 05.1981
High School Diploma -
Notre Dame Academy
Secretary
Union Commerce Bank
06.1961 - 05.1965
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