THELSA (Tessa) NGOH
Odenton,MD
Summary
A results-driven leader with over seven years of experience in the field of residential property management. Action-oriented with a strong ability to communicate effectively with technology, executives, clients, and business audiences. I approach my tasks with a positive attitude, as well as a responsible, reliable, and resourceful engagement. Strong work ethic, adaptability, and quickly mastering new skills. A highly motivated employee with a desire to take on new challenges
Overview
10
10
years of professional experience
Work History
Traveling Leasing and Marketing Expert
Sales Inc.
Johns Creek, GA
10.2022 - 08.2024
- Traveled across the US to various properties, implementing accelerated leasing methods to resolve vacancy gaps.
- Developed expertise in various property types ranging from A to C properties, luxury properties, tax credit properties, new construction/lease-up properties, student housing, rehab construction lease-up properties, and much more.
- Motivated prospective renters to complete applications after viewing the property
- Checked rental eligibility by following the company's verification process
- Promoted property to businesses in the local area through marketing collateral, phone calls, and emails
- Maintained strong relationships with prospects and residents through attentive customer service, timely responses to queries, unit tours, and issue resolution.
- Tracked leads efficiently by utilizing various CRM software like Yardi, Appfolio, Doorloop, Findigs, Asana, Knock, and more for prompt follow-ups with potential clients.
- Conducted research on each property, including their comparables and the surrounding market.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Presented myself as a loyal, and credible representation for my company, by keeping a professional appearance, and providing work and moral ethics that aline with the companies core values.
Recruitment Coordinator
5812 Investment Group
, OH
03.2020 - 10.2022
- Effectively coordinated job candidate appointments and interviews remotely through phone calls, text messages, video chats, and emails.
- Provided logistical support for the recruiting department's involvement in job fairs, open houses, and community events.
- Conducted research on potential job candidates for the hiring manager's upcoming interviews and generated informative reports.
- Effectively communicated job duties, compensation, benefits, and working conditions to prospective candidates to ensure a clear understanding of expectations.
- Brought in well-qualified, multifaceted job candidates to fill open positions
- Managed and updated recruitment ATS and CMS software
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
Application Underwriter
EverNest
Dayton, OH
05.2021 - 10.2021
- Determined level of acceptable risk by reviewing applications for rental, criminal, and credit history
- Detailed application requirements and answered questions from prospective tenants
- Maintained a high customer approval rating.
- Tracked leads using CRM software
- Performed in-depth reviews to check compliance with applicable laws, policies, and regulations
- Inspected financial statements, credit information, and title data to complete the underwriting process.
- Verified the accuracy of documentation such as income statements, tax returns, bank statements, and other related documents.
- Prepared reports summarizing analysis results for management review.
Property Manager
Garlind Properties LLC.
Springfield, OH
08.2018 - 03.2021
- Managed the day-to-day operational activities of a 382 residential properties, maintaining an occupancy rate of 96%.
- Tracked and reported property finances, budget, delinquencies, and resident retention ratio.
- Compiled reports on website traffic, conversions, and other metrics.
- Contacted and followed up with tenants on renewal notices, delinquencies, and customer satisfaction surveys.
- Promoted the property to businesses in the local area
- Continuously monitored and adapted to evolving digital trends, ensuring up-to-date knowledge of market intelligence
- Inspected property, buildings, common areas, and vacant units, took pictures, and wrote reports regarding findings to identifying necessary repairs.
- Supervised ten onsite employees by overseeing schedules, payroll, ongoing training to promote professional growth, coaching on best practices and protocol of the companies core values and culture, and performance reviews.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Exemplified a leading team member by filling in as needed, fostering a collaborative work environment.
Assistant Property Manager
Garlind Property LLC.
Springfield, OH
05.2017 - 08.2018
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospects to fill out applications after tours
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software.
- Maintained accurate records of correspondence with and from tenants.
- Achieved high levels of resident and guest satisfaction.
- Developed and implemented marketing strategies to attract new tenants.
- Supported marketing efforts to increase property visibility and attract prospective tenants.
Group Home Supervisor
ResCare
Dayton, OH
05.2015 - 05.2017
- Delegated tasks to employees and monitored activities and task completion
- Complied with company policies, objectives and communication goals
- Updated records and reports, including organizing budgets and daily reports
- Maintained a clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Followed care plan and directions to administer medications
- Monitored vital signs and medication use, documenting variances and concerning responses.
House Shift Leader
Robins House
Dayton, OH
07.2014 - 04.2015
- Acted as a role model to supervise staff training and development while instructing them on proper interaction with residents.
- Communicated with families or advocates to discuss resident needs and progress
- Scheduled residents' appointments and provided transportation to physician and therapy visits
- Promote social interaction and reinforce positive behaviors
- Managed a six-member team and provided direction for the supervision of a group home serving ten residents with behavioral and developmental disabilities
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group homes
- Coordinated community activities to promote social skills and community participation
- Hired, interviewed and trained new staff members and created staff schedules.
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD04.2014
Some College (No Degree) - Nursing Administration
Sinclair Community College
Dayton, OHSome College (No Degree) - Business Administration and Management
Wright State University
Dayton, OHCertification - Real Estate Salespersons
The CE Shop
09-2024
Certification - Certified Property Manager (CPM)
Cornell University (eCornell)
01-2022
Skills
- Fair housing mandates
- Account maintenance
- Data gathering/entry
- Sales and Marketing
- P&L management
- Staff Coordination
- Multitasking and Prioritization
- Influencing Business Growth
- Property Management
- Tenant Relations
- Budget Management and Financial Reporting
- Maintenance Coordination
- Conflict Resolution
- Customer Service
- Efficient with Property management softwares, CRM systems, and Microsoft Office Suite
References
References available upon request.
Timeline
Traveling Leasing and Marketing Expert
Sales Inc.
10.2022 - 08.2024
Application Underwriter
EverNest
05.2021 - 10.2021
Recruitment Coordinator
5812 Investment Group
03.2020 - 10.2022
Property Manager
Garlind Properties LLC.
08.2018 - 03.2021
Assistant Property Manager
Garlind Property LLC.
05.2017 - 08.2018
Group Home Supervisor
ResCare
05.2015 - 05.2017
House Shift Leader
Robins House
07.2014 - 04.2015
High School Diploma -
Dr. Henry A. Wise Jr. High School
Some College (No Degree) - Nursing Administration
Sinclair Community College
Some College (No Degree) - Business Administration and Management
Wright State University
Certification - Real Estate Salespersons
The CE Shop
Certification - Certified Property Manager (CPM)
Cornell University (eCornell)
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