THEMBA SCOTT
Huntsville,AL
Summary
Dedicated and professional with a wealth of experience in customer service, time management, and trend tracking. Skilled in troubleshooting problems and creating successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and consistently exceeding goals. Professional advisory background in the sales and management industry, particularly in luxury retail and client engagement. Known for delivering personalized recommendations and fostering strong customer relationships. Thrives in collaborative team environments, always focused on achieving results and adapting to dynamic industry landscapes. Valued for reliability and flexibility. Possesses extensive product knowledge and excels in client communication.
Overview
20
20
years of professional experience
Work History
Creed Fragrance Advisor
Dillard's
11.2024 - Current
- Assisted in planning and executing successful promotional events that drove foot traffic into the store while creating excitement around featured products or brands.
- Utilized effective upselling strategies when appropriate, generating additional revenue for the store without sacrificing customer satisfaction.
- Resolved customer concerns promptly and professionally, resulting in increased repeat business.
- Became a go-to resource for both colleagues and customers due to a comprehensive understanding of fragrance products, notes, and ingredients.
- Provided exceptional after-sales support by following up with clients regarding their purchases and addressing any questions or concerns they may have had.
Client Advisor
TAGHeuer, LVMH
08.2023 - 05.2024
- Built and deepened relationships with clients by uncovering needs and then recommending the best products and services to meet those needs
- Maintained operational standards, including but not limited to balancing cash drawers, processing CTR reports, daily inventory and conducting opening/closing procedures of the store
- Returned calls in accordance with service level agreements and honored client relationship above personal gain
- Captured quality client information to understand client needs and personalize future client development opportunities
- Sourced and developed qualified client prospects by identifying and utilizing referral sources
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Executive Mortgage Loan Originator
Rocket Mortgage
02.2019 - 09.2022
- Averaged 14 loan closings per month in a commission-based environment
- Liaison for mortgages provided to high profile clients including Charles Schwab
- Maximized company conversion rates by implementing communication strategies to develop, build, and maintain relationships
- Partnered with senior directors on managing client's profiles
- Adhered to all federal and state compliance guidelines relative to refinance retail mortgage lending
- Analyzed the financial status of applicants and executed property evaluations to determine feasibility of loan granting
- Gathered and entered information for pre-approval and loan process, verifying complete and fully compliant loan disclosure packages
- Analyzed applicant information to determine whether creditworthiness for desired loan program
- Obtained approvals by helping underwriters resolve problems with mortgage applications
- Supported applicants throughout the process, including obtaining information for applications and assisting with forms
- Resolved questions and assisted with paperwork by personally helping individuals
- Assisted clients with selecting optimal loan products by explaining rates and terms
- Established effective credit policies and lines, procedures, and standards for loans in collaboration with senior management
Chanel Handbag Fashion Advisor
Saks Fifth Avenue
01.2005 - 01.2019
- Responsible for advising clients with the selection of luxury handbags, shoes, and accessories
- Developed and maintained relationships with a dynamic and diverse range of clients
- Past experiences with Saks Fifth Avenue, Incorporated included having acted as a brand ambassador between Saks Fifth Avenue and brands such as: Ralph Lauren, Lafayette 148 New York, Valentino, and Armani
- Optimized personal style for customers facing important personal and business outings
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Approached and solved problems with initiative and sound judgment
Education
Bachelors of Science - Nutrition And Hospitality Management
Alabama A&M University
Skills
- Maintaining confidentiality
- Relationship Management
- Financial Services
- Consultative Sales
- Brand ambassador
- Problem-solving abilities
- Client relationship building
- Time management abilities
Timeline
Creed Fragrance Advisor
Dillard's
11.2024 - Current
Client Advisor
TAGHeuer, LVMH
08.2023 - 05.2024
Executive Mortgage Loan Originator
Rocket Mortgage
02.2019 - 09.2022
Chanel Handbag Fashion Advisor
Saks Fifth Avenue
01.2005 - 01.2019
Bachelors of Science - Nutrition And Hospitality Management
Alabama A&M University
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