Thempsheia Drummond
Greenville,SC
Summary
Dynamic leader and Registered Nurse with a proven track record at Prisma Health Upstate, adept in team building and conflict resolution. Excelled in enhancing customer satisfaction and staff development, showcasing exceptional problem-solving and computer skills. Achieved notable improvements in patient care and team performance through effective communication and mentoring.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager-Nursing
Prisma Health Upstate
03.2017 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Registered Nurse
Prisma Health Upstate
01.2007 - 03.2017
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Registered Nurse
HCR ManorCare
05.2006 - 12.2006
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Licensed Practical Nurse
HCR ManorCare
05.2004 - 05.2005
- Obtained patient vital signs and input/output measurements from inpatients.
- Comforted and counseled patients and families throughout care process.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
12-2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Decision-making
- Team motivation
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Staff development
- Orientation and training
- Employee performance evaluations
- Computer skills
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
- Trauma Nursing Core Course Certification (TNCC)
- Emergency Nursing Pediatric Course Certification (ENPC)
- Advanced Trauma Care for Nurses Certification (ATCN)
- Certified Emergency Nurse Certification (CEN)
- Trauma Certified Registered Nurse Certification (TCRN)
- Sexual Assault Nurse Examiner (SANE)
Timeline
Assistant Manager-Nursing
Prisma Health Upstate
03.2017 - Current
Registered Nurse
Prisma Health Upstate
01.2007 - 03.2017
Registered Nurse
HCR ManorCare
05.2006 - 12.2006
Licensed Practical Nurse
HCR ManorCare
05.2004 - 05.2005
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
- Trauma Nursing Core Course Certification (TNCC)
- Emergency Nursing Pediatric Course Certification (ENPC)
- Advanced Trauma Care for Nurses Certification (ATCN)
- Certified Emergency Nurse Certification (CEN)
- Trauma Certified Registered Nurse Certification (TCRN)
- Sexual Assault Nurse Examiner (SANE)
Bachelor of Science - Nursing
Chamberlain College of Nursing
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