Summary
Overview
Work History
Skills
Websites
Praise from Clients and Colleagues
Timeline
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Thena Luu DiNapoli

Thena Luu DiNapoli

Saratoga,CA

Summary

I am dedicated to reshaping how people connect through authentic interactions. With a background in relationship coaching, account management, recruiting, and people management, I specialize in creating meaningful experiences and fostering real connections. My expertise extends to managing and mentoring teams, driving growth through collaboration, and cultivating a supportive environment that encourages individuals to reach their full potential.

Overview

16
16
years of professional experience

Work History

DATING & RELATIONSHIP SUCESS COACH/STRATEGIST

@SELF-EMPLOYED
07.2018 - Current
  • Guide clients to clarity and confidence in their love lives by helping them uncover their personal truths, break unhealthy patterns, and develop personalized strategies to achieve their relationship goals.
  • Create a transformative coaching experience that combines practical strategies with deep self-reflection, empowering clients to navigate relationships with confidence and align their actions with their true desires.
  • Develop and deliver tailored coaching sessions focused on identifying relationship patterns, understanding partner behavior, and enhancing communication skills to foster deeper connections and support decision-making aligned with personal values.

RECRUITER

@MOVOTO
05.2017 - 07.2018
  • Sourced talented candidates through detailed online research, connecting with individuals who were the perfect fit for the company's needs and team dynamics.
  • Managed the entire recruitment process, from initial screenings and shortlisting to coordinating interviews and closing offers.
  • Used Salesforce to keep track of candidate information, making the hiring process smoother and more efficient for everyone involved.

SENIOR ACCOUNT EXECUTIVE

@UPNEST
06.2014 - 08.2016
  • Managed a portfolio of over 500 accounts each month, focusing on keeping clients satisfied and supporting business growth.
  • Prospected, recruited, and secured contracts with top real estate agents, expanding the company's network and enhancing service quality,
  • Negotiated commission rates, service terms, and partnership agreements, adding value to clients and driving revenue growth,
  • Served as the main point of contact for client feedback, spotting opportunities to improve the product and making service delivery better.
  • Played a key role in UpNest's growth, contributing to a noticeable increase in positive Yelp reviews from happy clients.

LOAN PROCESSOR

@FIDELITY GUARANTY FUNDING REALTY
08.2008 - 08.2010
  • Handled loan pipelines for multiple loan officers, collaborating with underwriters, title officers, and clients to achieve seamless processing and on-time approvals.
  • Verified financial documents for compliance and accuracy, earning recognition from underwriters for meticulous attention to detail and effective problem-solving.

Skills

  • Account Management
  • Relationship Coaching
  • People Management
  • Client Relationship Building
  • Client Success Management
  • Recruiting and Talent Acquisition
  • Team Leadership and Mentorship
  • Communication Skills
  • Strategic Planning
  • Business Development
  • Operations Management
  • Event Planning and Execution
  • Problem Solving and Critical Thinking
  • Community Building

Praise from Clients and Colleagues

Bella, Love & Liberation Relationship Coaching Client:

I reached out to Thena when I felt confused, broken, and undervalued in my relationship. After the initial call, I immediately felt seen and understood, knowing that I could safely share my innermost feelings and thoughts with her. I signed up for 10 sessions, which transformed my life. Through these sessions, Thena opened my mind to numerous possibilities, helping me believe I deserved a magical life, something I didn't think was possible before. Thena provided tools and coached me through challenging conversations, encouraging me to be brave and speak from my heart, aligning my words with my true values. Thanks to this empowerment, I worked on patterns that were hindering my enjoyment of my relationship, which is now in a much better place. I feel more confident and capable, all thanks to these sessions. I highly recommend Thena if you want to start living a more magical life! - Bella (London, UK)

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Brittney, Love & Liberation Relationship Coaching Client:

Thena is a woman who will lead you deeper into yourself so you can find your own wisdom within. She has a nurturing and inviting yet fierce and direct approach, a wonderful balance to have in a coach. With Thena, I feel safe to be me, more unapologetic in my femininity, and stronger in my truest desires.” - Brittany (Denver, CO)

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Mandy, Love & Liberation Relationship Coaching Client:

Thena opened my eyes and showed me my value and capabilities. She empowered me to do hard things without fear of speaking up or failing, knowing I'd learn and grow from stepping out of my comfort zone. I feel more confident and strong as a person. I've been comfortable with her since day one; she cares deeply.

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Max Diez, Vice President of UpNest:

Thena was UpNest’s most important hire. After the company was founded, the biggest challenge for us was to find the right person that was passionate about what we were building. Fortunately, we found Thena and she was able to translate her desire to help the consumer to the UpNest marketplace. She single-handedly transformed our recruiting process and was well liked by her clients which can be read in dozens of UpNest’s online reviews.That said, I’ve worked closely with her over the past two years, sharing the same open office space the majority of the time and managing her directly. Thena showed excellent communication skills and consistently exceeded company goals. On a personal level, she’s charismatic and well-spoken, both qualities that have served her well in her role as a senior account manager.

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Lars Nordstrom, Team Leader of Nordstrom Real Estate Group:

I have been working with Thena for quite some time now and it has been a great relationship. Though the tasks have always been professional, she manages to take a personal approach. A more symbiotic and synergistic partnership has really helped us on multiple tasks and transactions. She has great character, follow up skills, and has a work ethic that starts earlier and ends later than 9am-5pm. She addresses clients' needs, and facilitates a better outcome for each client by keeping in touch and listening to concerns and successes. This has made her system feel more of a partnership and less of a referral program.

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George Herrara Co-owner | Kelly Williams Realty

I have been working with Thena as one of her Queens NYC connections and every interaction, referral, and question has been handled with the utmost professionalism. She is diligent in following up, personal in her approach, and extremely competent in her skills... If she lived in Queens, we would offer her a job ourselves :) Thanks for everything Thena!

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Testimonial from Tom Khorram, Managing Broker:

"Thena was my assistant and loan processor for two years. She consistently provided a high level of service to me and my team of successful loan officers. Thena demonstrated the ability to take initiative, prioritize, and meet deadlines effectively. She was frequently praised by underwriters for preparing perfect loan files, showcasing her meticulous attention to detail and commitment to excellence.

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Rob Lam, Co owner of Eastside West Restaurant:

Thena worked for me for two years as a service and restaurant manager. Thena was responsible

for attending to our guests needs as well as supervising and managing our employee staff.

She showed very strong leadership skills as well as interpersonal skills. She formed lasting

relationships with our neighborhood clientele and was a favorite among our vendors and

our teams. So much so, that upon her departure from us, we experienced an outcry of

despair both from our employees and our guests. Thena would make a welcome addition to

any business and I highly recommend her. She is capable, responsible, and reliable in

every way.

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Gabriela Councell, Home Seller in Memphis, TN:

Thena was amazing throughout the whole process. I submitted my request on a weekend and she responded the same day. I was out of the normal service areas but that didn't stop her from helping me to find the right realtor for me. She pre-screened several individuals and acted as negotiator for me. Long story short, I sold my house in one day and have had an amazing experience. I was so surprised how many people do not spend a little time on the front end to interview realtors and ensure you get the right fit - your home is one of your most important assets! Thank you Thena for all your help and for negotiating a commission that was less than 6%.

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Joe Jankord, Home Seller in Savanah, GA:

What a great experience! Thena called me the next morning and after finding out my needs she went to work and did all the work from then out. She called and arranged for three agents to meet with me. I interviewed all three agents and ended up listing my property with one of the agents she found. It was an easy experience and in the end I am going to save 1% on the sale of my home! Can't beat that!!! Thanks Thena for all your hard work!

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Brenda Faber, Home Seller in Loveland, CO:

This is such an excellent service. It made finding a realtor incredibly easy. Even though they  hadn't worked much in our area yet, Thena did an excellent job of recruiting top-notch  candidates. In only a couple of days, we had 5 outstanding proposals, all competing for our  business! We are very satisfied that we got maximum services for a reasonable commission for  selling our home. This is the way the real estate business should work!

Timeline

DATING & RELATIONSHIP SUCESS COACH/STRATEGIST

@SELF-EMPLOYED
07.2018 - Current

RECRUITER

@MOVOTO
05.2017 - 07.2018

SENIOR ACCOUNT EXECUTIVE

@UPNEST
06.2014 - 08.2016

LOAN PROCESSOR

@FIDELITY GUARANTY FUNDING REALTY
08.2008 - 08.2010
Thena Luu DiNapoli