JUCELYNE EXILE
ROANOKE,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Phone Banker
Wells Fargo
05.2019 - 01.2021
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
- Counted, verified, and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Calculated fees due, interest, and change for customer transactions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, and handled challenging situations easily.
- Executed wire transfers, stop payments, and account transfers.
Resident Support Specialist
Friendship Assisted Living
06.2016 - 04.2019
- Addressed Residents' questions and complaints
- Handle multiple projects
- Prepare Monthly Nursing Schedules
- Ordering monthly nursing supplies
- Assist with interviewing candidates for a job opening
- Contribute to team effort by accomplishing related results as needed
- Handle sensitive information in a confidential manner
- Receive, sort, and distribute the mail
- Coordinate repairs to office equipment
- Install alert necklaces, and wondering guards for the Residents
- Providing real-time scheduling support by booking appointments, and transportation, and preventing conflicts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Clinical Associate
Carilion Clinic
12.2013 - 05.2016
- Assists with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients
- Responsible for customer service, filing, and charting
- Trained employees
- Monitored EKGS
- Interpreter
- Follows nurse instructions to perform procedures, including but not limited to applying non-sterile dressings, ice packs, and heat treatments; or therapeutic baths; and applying restraints on the order of a physician
- Monitoring blood glucose
- Collected and documented patient medical information such as blood pressure and weight.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
Home Health Aide
Partners In Care
01.2009 - 10.2013
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Security Guard
Allied Barton
02.2009 - 12.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Bachelor of Science - Healthcare Administration
Radford University Carilion
Roanoke, VA05.2025
High School Diploma -
Brooklyn International
Brooklyn, NY2008
Skills
- Time Management
- Exceptional Communicator
- Team Work
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Establishing and Maintaining Customer Relationships
- Proficiency in Microsoft Office
- Interpretation and Translation Services (Creole)
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Additional Information
Languages
Creole
Native or Bilingual
Timeline
Phone Banker
Wells Fargo
05.2019 - 01.2021
Resident Support Specialist
Friendship Assisted Living
06.2016 - 04.2019
Clinical Associate
Carilion Clinic
12.2013 - 05.2016
Security Guard
Allied Barton
02.2009 - 12.2009
Home Health Aide
Partners In Care
01.2009 - 10.2013
Bachelor of Science - Healthcare Administration
Radford University Carilion
High School Diploma -
Brooklyn International
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