Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theodore Hutslar

Bismarck,ND

Summary

Resourceful and detail-oriented collections account director with four plus years of experience in mainly medical debt collections and one plus year of retail management. Proficient in negotiating and setting up payments on outstanding balances, conducting thorough investigations, and maintaining accurate records. With a proven ability to develop strong relationships with clients, collaborate with internal departments to resolve disputes, and go above a set goal standard. Skilled in communication, time management, and training.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collections Specialist

Credit Collections Bureau-Bismarck, ND
05.2021 - Current
  • Negotiate and collect outstanding debts on delinquent accounts, consistently meeting or exceeding monthly agency and personal targets.
  • Conduct thorough investigations into debtor's financial status, assets, and payment history to determine appropriate collection methods.
  • Make approximately 65-80 outgoing cold calls per day in attempt to reach consumers in regards to their outstanding balance with the company. In the same vein take incoming calls and route them to the correct representative or department.
  • Put together the necessary paperwork and collaborate with the legal team to initiate proper legal action against non-compliant debtors when required.
  • Maintain accurate records of all communication and correspondence related to debt collection activities, including; phone calls, letters, emails, and text messages.
  • Develop strong relationships with clients by providing regular updates on the progress of their accounts and resolving any issues or concerns promptly.
  • Provide training and guidance to junior collectors and new staff members on best practices for effective debt recovery procedures.
  • Negotiate payment plans and possible settlements with customers experiencing financial difficulties while ensuring compliance with company policies and regulations.
  • Collaborate with internal departments such as customer service, sales, legal, and finance to resolve disputes or address billing discrepancies that hinder timely payments.
  • Utilize persuasive communication skills during phone calls or written correspondence in order to secure payment commitments from reluctant or non-compliant customers.
  • Participate in training programs and workshops to enhance knowledge of debt recovery techniques and new regulations.
  • Maintain confidentiality of sensitive customer information in accordance with privacy laws like HIPAA/FDCPA, and all company policies.

Co-Manager/Store Manager

Journeys-Bismarck, ND
02.2020 - 02.2021
  • Managed daily operations of a medium-volume retail store, overseeing a team of 4-7 employees at a time.
  • Developed and executed visual merchandising plans to enhance product presentation and drive customer engagement depending on the season and current trends.
  • Led training programs for new hires, ensuring consistent adherence to company policies and procedures.
  • Oversaw the recruitment process for new team members, conducting interviews and making hiring decisions based on qualifications and cultural fit.
  • Created employee schedules that maximized productivity while maintaining optimal staffing levels during peak hours while still making sure everyone had their breaks and time off requests met.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and coaching for professional growth.
  • Implemented safety protocols to maintain a secure work environment compliant with industry regulations.

Education

Some College -

Bismarck State College
Bismarck, ND
09.2019

High school diploma - undefined

Wilton High School
Wilton, ND
05.2018

Skills

  • Balance collections and account reconciliation (4 years)
  • Organizational skills (4 years)
  • Legal compliance and paperwork (4 years)
  • Account management (4 years)
  • Staff training (4 years)
  • Payment plan management (4 years)
  • Proficiency in Excel (3 years)
  • Skip tracing (4 years)
  • Outbound calling (4 years)
  • Relationship building (5 years)

Certification

  • Driver's License


Timeline

Collections Specialist

Credit Collections Bureau-Bismarck, ND
05.2021 - Current

Co-Manager/Store Manager

Journeys-Bismarck, ND
02.2020 - 02.2021

High school diploma - undefined

Wilton High School

Some College -

Bismarck State College

Similar Profiles

CREATE PROFILE