Theo McNamara
Philadelphia,PA
Summary
Dynamic L&D professional known for strategic thinking and leading cross-functional projects that align training development strategies with business goals and learner needs. Proven track record of using data-informed decision-making to create meaningful learning experiences, drive key performance metrics, and boost overall training engagement.
Overview
10
10
years of professional experience
Work History
Learning Experience Design Manager
Wayfair
Boston, Massachusetts
06.2019 - 04.2025
- Adept LMS administrator (Cornerstone, Axonify, LinkedIn). Implementation lead for enterprise integration of Axonify LMS.
- Designed, deployed, maintained, and tracked more than 100 digital learning resources, and dozens of LMS-managed curricula across several training verticals.
- Developed and led six-month project roadmaps and tracked accompanying OKRs and KPIs, achieving over 90% of quarterly OKR goals over the past three years.
- Collaborated with cross-functional partners across Talent, Legal, Safety, and Operations to reduce frontline employee attrition by 2% YoY, increase training compliance by 30%, decrease frontline ergonomic injuries by 50%, and drive frontline training participation rate to 95% through effective training design and enablement.
- Owned weekly analysis and reporting of training-related metrics for partner teams and business leaders. Effectively communicated meaningful trends and analysis conclusions in an approachable, engaging format.
- Managed junior designers and field trainers, supporting employee performance and development. Drove field trainer eNPS from 29 to 79, and improved several employee sentiment scores regarding engagement, collaboration, and job ease by more than 45%.
- Consistently involved in team hiring. Reduced team hiring costs by nearly 30% per role through collaboration with recruiters to ensure job descriptions, phone screening questions, and case study requirements effectively screened under-qualified candidates.
IT Manager
Wayfair
Boston, Massachusetts
01.2016 - 06.2019
- Managed a team of ten IT technicians who provided tactical desk-side support, troubleshooting, and resolution of hardware, software, and access issues to over 5,000 corporate employees and executives across three office locations.
- Streamlined processes to improve efficiency in IT service delivery. Improved satisfaction scores related to employee desk and floor moves by 30% within two months of assuming service ownership.
- Developed and managed extensive technical documentation for a variety of systems, tools, and processes, including user-facing documentation.
- Founded and led the employee lifecycle team. Oversaw the provisioning and reclamation of new hire, transfer, and departed employee hardware, software, and access for 6,000 in-office employees, and 800 virtual call center employees.
- Architected departed employee hardware reclamation services and integrated them with employee onboarding operations to recycle and reuse hardware, saving approximately $20,000 a year.
IT Administrator
Wayfair
Boston, MA
12.2015 - 01.2016
- Provided exceptional technical support for users and company executives with complex IT issues, consistently earning a 95% satisfaction survey rating.
- Delivered technical support and training for software tools. Drove Calabrio WFM software reliability and compliance from 60% to over 85% for more than 1,000 sales and service employees.
- Developed SQL and PowerShell scripts to automate common analysis, troubleshooting, and management tasks. Reduced several software and access management task times by nearly 90%.
Facilities Associate
Wayfair
Boston, Massachusetts
12.2014 - 12.2015
- Supported facility operations for more than 2,500 employees across three office locations.
- Oversaw all corporate office shipping and receiving operations.
- Ensured timely completion of scheduled maintenance and repair projects for facility equipment.
- Conducted regular inspections of all building areas to identify potential safety hazards or operational deficiencies.
- Provided technical support to staff members using office equipment or technology located at the site.
- Assisted in developing policies and procedures related to facility operations, safety protocols and compliance with applicable regulations.
- Supported emergency response efforts during safety drills and incidents.
Accomplishments
Wayfair - Spirit Award, 2017
Axonify - Global Transformation Award (Gold), 2023
Axonify - Digital Transformation of a Learning Program (Bronze), 2023
Skills
- Project management
- Strategic thinking
- Cross-functional collaboration
- Creative and technical problem solving
- Data analysis and visualization
- LMS administration
- Digital content and curriculum development
- Hiring and training
- Talent assessment and performance management
- Employee development
- Learning management systems (Cornerstone, Axonify, LinkedIn, Workday)
- Digital content creation (Adobe Creative Suite, Articulate 360, Vyond, Canva, Synthesia)
- Data analysis (SQL RDBMSs, MS Excel, Google Sheets, Looker Studio)
- Visual communication tools (MS PowerPoint, Google Slides, Miro)
- Productivity and communication tools (Airtable, ServiceNow, Google Meet, Zoom, Slack, Outlook, Gmail)
- IT Administration tools (Active Directory, SCCM, PowerShell, Okta, SQL RDBMS, MS Remote Server Administration, Microsoft Office Suite, Google Cloud Platforms, Windows OS, Chrome OS, Android OS, Apple OS)
Education
Bachelor of Arts - Anthropology
Florida Atlantic University
Boca Raton, FL05-2013
References
References available upon request.
Timeline
Learning Experience Design Manager
Wayfair
06.2019 - 04.2025
IT Manager
Wayfair
01.2016 - 06.2019
IT Administrator
Wayfair
12.2015 - 01.2016
Facilities Associate
Wayfair
12.2014 - 12.2015
Bachelor of Arts - Anthropology
Florida Atlantic University