Theo Olson
Austin,TX
Overview
1
1
year of professional experience
1
1
Certification
Work History
Outdoor Programs Shop Manager
University Of Redlands Official
Redlands, CA
11.2023 - Current
- Monitored staff performance and provided feedback and guidance as necessary.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Delegated work to staff, setting priorities and goals.
- Contributed towards promotional materials such as brochures or websites related to the organization's programs.
- Offered feedback to participants throughout activities to ensure positive outcomes were achieved.
Retail Sales Assitant
Whole Earth Provision
Austin, TX
05.2023 - 08.2023
- Managed cash register operations using POS system and processed sales and returns.
- Operated the cash register, accepted payment, and issued receipts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Greeted customers and provided excellent customer service.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Informed customers of current sales promotions and discounts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions from customers about products and services.
Education
High School Diploma -
Austin Waldorf School
Austin, TX06-2022
Bachelor of Science - Sustainable Business
University of Redlands
Redlands, CA04-2026
Skills
- Task Delegation
- Social Media Marketing
- POS Systems
- Customer Service
- Department Oversight
- Teamwork and Collaboration
- Effective Communication
- Sound Judgment
- Continuous Improvement
- Team Leadership
- Problem-solving abilities
Certification
- Wilderness First Responder Certified (March 2023)
Affiliations
- University of Redlands Outdoor Programs Trip Leader (lead outdoor trips all across California)
Accomplishments
- Nominated for the National Society of Leadership and Success (January 2024)
Timeline
Outdoor Programs Shop Manager
University Of Redlands Official
11.2023 - Current
Retail Sales Assitant
Whole Earth Provision
05.2023 - 08.2023
High School Diploma -
Austin Waldorf School
Bachelor of Science - Sustainable Business
University of Redlands