Theodosha Taylor
Columbia,SC
Summary
Successful Administrative Assistant with 12 years of experience in SC Department of Mental Health. Have deep knowledge in all processes of the reception front desk and arrival process. Work with physicians on coordinating new patients for their individual schedules, assist new patients for individual schedules, assist new and existing patients in collecting all medical records and history. I'm very motivated to pursue a career as a Patient Access Representative because of my passion for helping people and my interest in the healthcare industry.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
SC Department of Mental Health
Columbia, SC
10.2010 - Current
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Conducted research online using search engines such as Google or Yahoo!
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Managed database systems containing customer contact information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Monitored progress on projects assigned by upper management.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Some College (No Degree) - Business Administration
ECPI University
Columbia SC Skills
- Excellent Communication skills
- Technological Proficiency
- Familiarity with healthcare management software
- Phone communication and Customer service skills
- Administrative and organizational skills Excellent communication and interpersonal skills
Timeline
Administrative Assistant
SC Department of Mental Health
10.2010 - Current
Some College (No Degree) - Business Administration
ECPI University
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