Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theodonia Scott

Hempstead

Summary

Dynamic House Manager at Peace Valley Haven Inc. with exceptional organization and crisis intervention skills. Successfully enhanced resident satisfaction by proactively addressing concerns and maintaining a secure environment. Proven ability to adapt to changing circumstances while ensuring compliance with regulations, fostering trust, and promoting a positive atmosphere for both residents and staff.

Professional in transportation management with strong focus on team collaboration and achieving results. Proven ability to oversee logistics, optimize routes, and ensure regulatory compliance. Highly adaptable, dependable, and skilled in problem-solving, strategic planning, and resource allocation. Known for enhancing operational efficiency and fostering cohesive work environment.

Experienced with administrative tasks, encompassing data entry, scheduling, and documentation. Utilizes effective communication and organizational abilities to support office functions. Knowledge of office software and procedures, ensuring efficient workflow and task completion.

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

17
17
years of professional experience

Work History

House Manager

Peace Valley Haven Inc.
09.2022 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of Residents by staying informed about their preferences, schedules, and priorities.
  • Enhanced facility satisfaction with Residents by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for Residents at all times.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of facility to comply with regulations and agency standards.
  • Proactively identified potential issues or conflicts within the facility and worked to resolve them in a timely and effective manner.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both residents and staff.

Transportation Manager

Pub / Hub Transportation & Airport Service
01.2012 - 06.2022
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Enhanced customer satisfaction, providing timely and accurate pick-up and safe drop off.

Office Clerk

Department of Substance Abuse & Mental Health
01.2008 - 11.2011
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

GED -

Monterey Vocational & Educational Center
Monterey, NY

Certificate of Completion - Plumbing Technology / Building Maintenance

Cape Vincent Vocational Center
Cape Vincent, NY

Certificate Of Completion - General Business / Small Engine Repair

Erie County Vocational Center
Erie County, NY

Certificate of Completion - Residential / Industrial Electrical Technology

Career Institute Of Technology
Garden City, NY

Skills

  • Calendar management
  • Preventive Maintenance
  • Exceptional organization
  • Crisis intervention

Timeline

House Manager

Peace Valley Haven Inc.
09.2022 - Current

Transportation Manager

Pub / Hub Transportation & Airport Service
01.2012 - 06.2022

Office Clerk

Department of Substance Abuse & Mental Health
01.2008 - 11.2011

GED -

Monterey Vocational & Educational Center

Certificate of Completion - Plumbing Technology / Building Maintenance

Cape Vincent Vocational Center

Certificate Of Completion - General Business / Small Engine Repair

Erie County Vocational Center

Certificate of Completion - Residential / Industrial Electrical Technology

Career Institute Of Technology