THEODORA BOUSDOUKOS

Advertising Account Executive | 2025 – Present

• Manage advertising strategy and client relationships for a portfolio including automotive dealerships and a regional jewelry retailer
• Serve as primary point of contact for clients, coordinating campaign planning, scheduling, and execution
• Collaborate with creative and production teams to ensure timely delivery of advertising campaigns
• Maintain strong client relationships through proactive communication and problem resolution
• Oversee multiple campaigns simultaneously while meeting deadlines and client expectations

Advertising Traffic Manager | 2024 – 2025

• Coordinated scheduling and workflow for advertising campaigns to ensure accuracy and on-time delivery
• Managed communication between sales, creative, and production teams to support campaign execution
• Maintained organization of multiple campaigns and deadlines in a fast-paced environment
• Ensured all advertising materials met specifications and deadlines

Earlier Roles | 2021 – 2023

• Supported campaign coordination and administrative processes within the advertising department
• Assisted with scheduling, client communication, and internal workflow management

Career Highlight:
Promoted 6 times in 5 years based on performance, reliability, and increasing responsibility.

• Processed and managed Leave of Absence (LOA) cases for associates nationwide, ensuring accuracy, compliance, and timely resolution
• Guided employees via phone and email to assess eligibility and initiate leave requests in accordance with company policies
• Determined eligibility for pay and benefits during leave periods and communicated decisions clearly through verbal and written correspondence
• Collaborated with managers, HR leadership, and legal team members to resolve complex leave cases and ensure policy compliance
• Maintained detailed records and case documentation using enterprise systems including Salesforce, Oracle, and HCM
• Provided responsive customer service while handling sensitive and confidential employee information

• Conducted structured phone interviews using computer-based interview guides, ensuring accuracy, consistency, and compliance with hiring standards
• Managed candidate dispositioning and workflow updates within Taleo and mobile recruiting tools, and coordinated onboarding scheduling
• Evaluated candidate responses and interview performance to support informed hiring decisions aligned with role requirements and organizational needs
• Maintained high levels of integrity, confidentiality, and professionalism throughout the candidate evaluation process

• Provided day-to-day leadership to a team of approximately 30 staff members, fostering a positive and accountable work environment through task delegation, performance monitoring, and ongoing coaching and development
• Served as primary point of contact for staff and ownership, ensuring clear communication, issue resolution, and operational alignment
• Developed and implemented structured training materials to improve onboarding efficiency and enhance employee performance and consistency
• Maintained accurate inventory records and logs to support operational efficiency and minimize discrepancies
• Managed daily opening and closing procedures, including end-of-day reporting and operational reconciliation
• Processed employee onboarding documentation, payroll-related paperwork, and general administrative HR functions for new hires
• Ensured timely and accurate vendor payments while maintaining organized financial and administrative records

• Led the planning, organization, and execution of a large-scale Vendor Conference involving 70+ vendors and staff members across three retail store chains, coordinating logistics, scheduling, and overall event operations
• Recognized for strong performance and contributions, resulting in a formal promotion within the organization
• Supported daily office operations, sales teams, and management by ensuring smooth administrative and operational workflows
• Managed data entry, recordkeeping, and documentation processing with a high level of accuracy and attention to detail
• Delivered consistent customer service support, assisting internal teams and external stakeholders to ensure timely communication and issue resolution
• Coordinated executive travel arrangements and prepared detailed expense reports, ensuring accuracy, timeliness, and compliance with company policies
• Managed staff uniform coordination and distribution across 3 brands and 14 retail locations in 3 states, ensuring consistency in branding, availability, and operational needs
• Served as a key administrative liaison supporting multi-location operational consistency and executive-level logistics coordination

• Improved office organization by implementing structured filing systems and assigning tracking numbers for better record management
• Monitored office inventory and placed timely orders to ensure availability of products and efficient use of resources
• Supported customer service and sales by greeting clients, responding to inquiries, and helping ensure a positive customer experience
• Coordinated and maintained the master calendar, scheduling appointments and managing daily office logistics
• Prepared and delivered professional business correspondence, ensuring clear and accurate communication

• Served as primary point of contact for staff and ownership, improving team morale by addressing performance issues and supporting hiring and training for FOH and BOH staff
• Developed and maintained tracking systems for loyalty programs, including the “Friends of Lagerhaus” and Stein Club
• Built a strong local customer base, contributing to increased customer loyalty and repeat business
• Streamlined and expanded the “Friends of Lagerhaus” email database to improve customer engagement and communication