Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

THEODORA BUABENG

Bronx,NY

Summary

Experienced front desk Consultant /Receptionist with over 3 years of experience in the business and medical area. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Dedicated Clinical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Grader

CINTAS
Yonkers, NY
10.2019 - Current
  • Graded raw materials such as uniforms based on checklists of qualities, including color and number of visual defects
  • Removed items of low grades from production lines and collected them for alternate use
  • Read, interpreted, and executed blueprints and other specialized documents related to garments
  • Create enough available space for garments in and out of the stockroom
  • We detect abnormalities with visual inspections, handheld instruments, and basic physical tests.
  • Graded raw materials based on checklist of quality standards.
  • Documented products checked, grades assigned and rejected items in master logs.
  • Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
  • Identified and resolved problems affecting quality of work or safety of job site.
  • Worked with Job title to prioritize daily tasks and exceed expectations for Number% of projects.
  • Documented inspections, assignments and task completion to comply with company policies.
  • Opened sealed containers and checked for spoilage due to improper handling and transportation.
  • Analyzed raw foods to determine suitability for human and animal consumption.
  • Scraped, shaped and bladed for various grades to prepare surfaces.
  • Evaluated Type products to check conformance with food safety standards.
  • Helped select materials for use in products like Type by accurately grading products from different suppliers.
  • Complied with company policies and OSHA regulations to maintain safe working conditions.
  • Completed on-the-job training to learn how to quickly and accurately identify defects in Types.
  • Leveled for Type grades using Technique to achieve project requirements.
  • Assisted in training Number employees on Type tasks to raise quality of work for entire team.

Receptionist

Cocoa Clinic
Accra, Ghana
01.2019 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Kept records in CRM to maintain customer data.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Front Desk Receptionist

Azubuike Enterprise, Accra
01.2017 - 09.2018
  • Promptly answered multi-lined systems and greeted callers enthusiastically
  • Reported facility problems to appropriate personnel for immediate remediation
  • Swiftly respond to inquiries made via the establishment website, email, or phone
  • Politely welcomed arriving guests and provided information on amenities and policies
  • Scheduling meetings both for indoor and outdoor occasions
  • Received packages and mail at the front desk and dispersed them to correct employees
  • 2
  • Retrieve packages, mail, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Planned coverage needs and organized services to support incoming special events.
  • Prepared weekly employee work schedules for team members.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Consulting Intern

IM Technologies, Accra Ghana
09.2015 - 09.2016
  • Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions
  • Created, edited, and reviewed all client communications documents using Microsoft Excel and Word
  • Scheduled and coordinated client meetings per week to discuss project updates and issues
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
  • Edited and typed documents to keep all company materials free of grammar errors.
  • Determined project KPIs for tracking and prepared thorough reports for management.
  • Scheduled and coordinated Number client meetings per Timeframe to discuss project updates and issues.
  • Gathered and analyzed Type data to translate into meaningful insights.
  • Measured project progress and budget expectations using proprietary tracking tools.
  • Determined and evaluated gaps in business processes through Action and Action.
  • Created, edited and reviewed client communication documents using Software and Software.
  • Developed customized presentation materials and managed performance measurements for existing accounts to attract new clients.
  • Sorted and organized files, spreadsheets and reports.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Restocked office supplies and retrieved files for staff.
  • Answered incoming telephone calls, took down messages and provided information.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.

Education

BSN (PEDIATRIC - NURSING

Lehmann College
09.2025

Nurse Aide - Nursing Assistance

Abc Training Centre
The Bronx, NY
04.2022

Business Accounting, Maths, English, and Science, Accounting, Economics, Business Management, Further Maths

T.I Ahmadiyya Senior High School
05.2013

Skills

  • Safety precautions
  • Team Management
  • Customer Service
  • Problem Resolutions
  • MS Office
  • Communications
  • Workplace Safety
  • Equipment Inspection
  • OSHA Standards
  • Daily Progress Reports

Timeline

Grader

CINTAS
10.2019 - Current

Receptionist

Cocoa Clinic
01.2019 - 05.2019

Front Desk Receptionist

Azubuike Enterprise, Accra
01.2017 - 09.2018

Consulting Intern

IM Technologies, Accra Ghana
09.2015 - 09.2016

BSN (PEDIATRIC - NURSING

Lehmann College

Nurse Aide - Nursing Assistance

Abc Training Centre

Business Accounting, Maths, English, and Science, Accounting, Economics, Business Management, Further Maths

T.I Ahmadiyya Senior High School

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