THEODORA CHIRIAC
WESTAMPTON,US
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
Target
Swedesboro, NJ
02.2023 - Current
- Lead teams ensuring timely product delivery, enhancing service quality.
- Implement strategies reducing costs, boosting customer satisfaction.
- Analyze production data to identify performance trends and improvements.
- Develop KPIs for assessing operational process effectiveness.
- Supervise workflow to optimize productivity and maintain standards.
- Streamlined operations, reducing costs while enhancing customer satisfaction. Analyzed performance metrics to drive continuous improvement and operational efficiency.
- Facilitated conflict resolution by mediating discussions between employees and management.
- Supported performance appraisal processes by gathering feedback and preparing documentation.
- Ensured compliance with labor laws and company policies in HR practices.
- Collaborated with management to develop strategies for employee engagement initiatives.
- Directed recruitment, selection and hiring processes.
Human Resources Manager
Amazon
Swedesboro, NJ
06.2021 - 02.2023
- Developed and implemented HR policies aligned with organizational goals.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Managed recruitment processes, including job postings and candidate interviews.
- Coordinated performance appraisal processes to enhance employee development.
- Conducted workplace investigations to address employee concerns or grievances.
- Led diversity and inclusion initiatives to promote a positive workplace culture.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
People Manager
Aritzia
King Of Prussia, PA
05.2022 - 12.2023
- Resolved customer complaints promptly and professionally.
- Maintained an organized and clean sales floor environment.
- Created attractive window displays featuring seasonal collections, and special offers.
- Recruit talent.
- Maintained accurate records of daily sales figures and goals achieved.
- Collaborated with other Style Advisors in providing excellent customer service experiences.
- Executed promotional campaigns designed to increase store sales volume.
- Utilized social media platforms to promote new arrivals, discounts, store events.
- Processed transactions using a POS system, accurately recording purchases and payments. Maintained meticulous sales records and inventory management, ensuring accurate tracking of daily figures and achievement of performance targets
- Developed training programs to enhance employee skills and knowledge.
STYLIST
Bloomingdale's
King Of Prussia, PA
09.2020 - 05.2022
- Coordinated care meetings, enhancing skills and improving team collaboration.
- Managed client records and services, ensuring seamless customer experiences.
- Handled appointments and payments, streamlining administrative processes.
- Organized events like pop-up shops, boosting brand visibility.
- Trained junior staff in styling, elevating customer service quality.
Education
Bachelor of Arts - International Business Management
West Chester University of Pennsylvania
West Chester, PA12.2020
Skills
- Labor Relations
- Customer Retention
- Production
- Program Administration
- Incidents management
- P&L Management
- Organizational Management
- Performance reporting
- Workflow Optimization
- Inventory Management
- Health and safety compliance
- Logistics Oversight
- Continuous improvements
- Contract Negotiation
- Business development
- Operational efficiency
- Recruitment strategies
- Conflict resolution
- Training program development
- Problem solving
Languages
Romanian (Native)
Certification
- Six Sigma Green Belt
Timeline
OPERATIONS MANAGER
Target
02.2023 - Current
People Manager
Aritzia
05.2022 - 12.2023
Human Resources Manager
Amazon
06.2021 - 02.2023
STYLIST
Bloomingdale's
09.2020 - 05.2022
Bachelor of Arts - International Business Management
West Chester University of Pennsylvania
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