Theodora Kougianos
Bethpage,NY
Summary
Adept at office administration and workflow optimization, I significantly enhanced operational efficiency at New York Ravioli & Pasta Co. With a talent for document management and a commitment to exceptional customer service, I fostered strong relationships with clients and streamlined office functions, demonstrating outstanding organizational skills and employee supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.cmputer typing Quick books
Overview
30
30
years of professional experience
Work History
Office Executive/Retail Store Manager /Cashier Manager
New York Ravioli & Pasta Co
02.2017 - 07.2024
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
- Answered phone calls and directed inquiries to appropriate staff members.
- Coordinated deliveries of supplies and materials to proper recipients.
- Consulted with outside parties to coordinate office events.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Manager
Old Westbury Diner
05.2011 - 01.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Greek School Teacher/Afternoon Teacher
Holy Trinity Greek Church
09.2005 - 06.2015
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created study guides, research materials and syllabi for students.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Office Executive Construction Office
Universal Construction
05.1994 - 04.2010
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Placing orders , transferred bid documents
- Maintained client files and spreadsheets with office management software.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial goals.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
- Scheduled appointments for executives and members of management.
- Coordinated deliveries of supplies and materials to proper recipients.
- Maintained a clean and orderly work environment, contributing to increased employee satisfaction levels within the office space.
- Prepared letters, memos, faxes, forms and interagency communication.
Education
Associate in Business - Business Administration /office Executive
Didacta School of Bussness
Athens Greece07-1985
Skills
- Office Administration
- Calendar Management
- Meeting facilitation
- Document Management
- Office Management
- Workflow Optimization
- Excellent multi-tasking ability
- Customer Service
- Organizational Skills
- Employee Supervision
- Mail handling
Languages
Greek
Full Professional
English
Professional Working
Interests
- Gardening
- Cooking
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Office Executive/Retail Store Manager /Cashier Manager
New York Ravioli & Pasta Co
02.2017 - 07.2024
Shift Manager
Old Westbury Diner
05.2011 - 01.2017
Greek School Teacher/Afternoon Teacher
Holy Trinity Greek Church
09.2005 - 06.2015
Office Executive Construction Office
Universal Construction
05.1994 - 04.2010
Associate in Business - Business Administration /office Executive
Didacta School of Bussness
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