Theodora Mathias
Bronx,NY
Overview
8
8
years of professional experience
Work History
Volunteer
Fountain House
05.2019 - Current
- Assisted customers through live conversations via telephone, email, and live chat.
- Prioritized customer needs, demonstrating a commitment to timely issue resolution.
- Collaborated with internal teams to efficiently resolve tickets and improve product offerings.
- Maintained comprehensive documentation of customer interactions and resolutions.
- Utilized strong communication skills to gather product feedback and customer insights.
Porter
American Express
04.2016 - 04.2019
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned and organized building areas as required.
Indoor Messenger
Kramer Levin
11.2015 - 04.2017
Education
Associate of Arts - Psychology
Bronx Community College of The City University of New York
The Bronx, NY05.2014
Skills
- Event Planning
- Team Collaboration
- Clerical Support
- Verbal and Written Communication
Languages
French
Native or Bilingual
Spanish
Professional Working
Creole
Native or Bilingual
Additional Information
Strong belief in leadership , accountability , team growth and support
Fast learner , able to resolve problem with customer
Enthusiastic in building relationship that celebrated team and personal development
Hard worker
Timeline
Volunteer
Fountain House
05.2019 - Current
Porter
American Express
04.2016 - 04.2019
Indoor Messenger
Kramer Levin
11.2015 - 04.2017
Associate of Arts - Psychology
Bronx Community College of The City University of New York