Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Theodora Mathias

Bronx,NY

Overview

8
8
years of professional experience

Work History

Volunteer

Fountain House
05.2019 - Current
  • Assisted customers through live conversations via telephone, email, and live chat.
  • Prioritized customer needs, demonstrating a commitment to timely issue resolution.
  • Collaborated with internal teams to efficiently resolve tickets and improve product offerings.
  • Maintained comprehensive documentation of customer interactions and resolutions.
  • Utilized strong communication skills to gather product feedback and customer insights.

Porter

American Express
04.2016 - 04.2019
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned and organized building areas as required.

Indoor Messenger

Kramer Levin
11.2015 - 04.2017

Education

Associate of Arts - Psychology

Bronx Community College of The City University of New York
The Bronx, NY
05.2014

Skills

  • Event Planning
  • Team Collaboration
  • Clerical Support
  • Verbal and Written Communication

Languages

French
Native or Bilingual
Spanish
Professional Working
Creole
Native or Bilingual

Additional Information

Strong belief in leadership , accountability , team growth and support

Fast learner , able to resolve problem with customer

Enthusiastic in building relationship that celebrated team and personal development

Hard worker

Timeline

Volunteer

Fountain House
05.2019 - Current

Porter

American Express
04.2016 - 04.2019

Indoor Messenger

Kramer Levin
11.2015 - 04.2017

Associate of Arts - Psychology

Bronx Community College of The City University of New York

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Theodora Mathias