Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Theodore Brown
Medical Center Representative
Dayton,OH
Work Preference
Summary
Dynamic professional with extensive front office support experience at Orthopedics Associates of SW Ohio. Proven ability to enhance patient satisfaction through efficient scheduling and exceptional customer service. Proficient in MS Office and skilled in training and support, contributing to improved team performance and streamlined operations. Recognized for fostering positive workplace culture. Corporate services professional with solid experience in optimizing office operations and supporting executive leadership. Strong emphasis on team collaboration, ensuring seamless coordination and adaptability to changing needs. Skilled in project management, administrative support, and process improvement, with consistent track record of achieving results and enhancing organizational efficiency. Dependable and resourceful, fostering productive work environment through effective communication and problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Front Office Support
Orthopedics Associates of SW Ohio
10.2024 - Current
- Enhanced customer satisfaction by providing efficient front office support and addressing inquiries promptly.
- Supported efficient office workflow through prompt distribution of incoming faxes, mail, and lab results.
- Streamlined patient flow by efficiently managing front-office tasks such as appointment scheduling and answering phones.
- Coordinated smooth front office operations to effectively serve more than (300) patients each day.
- Obtained financial, treatment consents, ordered medical procedures and pre-certifications.
- Responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all personal financial and demographic information.
Medical Center Representative
Premier Weight Loss Solutions (Premier Health)
09.2022 - 10.2024
- Developed training materials for new hires on office policies and procedures which led to increased efficiency among the team members.
- Worked closely with medical center leadership to identify areas for process improvement, leading to enhanced patient experiences and overall facility performance.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into Epic/ADT system.
- Contributed to positive office culture by fostering strong relationships with teammates and providing exceptional customer service to patients.
- Answered over 80 phone calls and messages for -physician [Weight Loss] medical facility, scheduling appointments, and handling patient inquiries.
Patient Access Specialist
Miami Valley South Hospital (Premier Health)
09.2022 - 10.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and validated patient demographics and insurance information.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Patient Access Specialist
Miami Valley Hospital (ER)
09.2022 - 10.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Responsible for financial counseling, co-pays, and deductibles and/or providing assistance education to patients and their families.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Production Dietary Manager
Aramark / Chestnut Hill Rehabilitation Hospital
03.1998 - 06.1999
- Managed a staff of 50+ employees in the dietary department and restaurant staff.
- Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Created healthy and delicious menus for the hospital restaurant which increased revenue in the first 3 months by 50%. Created specials of the week which increased sales over 85%.
Patient Information/Transportation Manager
Medical College of Pennsylvania Hospital
09.1996 - 09.1998
- Manager hired to develop and implement outstanding customer service and hospitality into the Patient Information/Patient Transportation department.
- Developed and implemented hospitality training programs which increased job productivity by 50% in the first 6 months, and 100% by the first years end.
- Improved communication between departments by developing and implementing a cross-training program between the front desk staff and other departments in the hospital. This deceased friction between departments and improved communication over 75% in the first year.
- Initiated training programs for the staff each month resulting in increased structure and organization with both departments. This decreased margin of error.
- My staff was recognized as the #1 staff in the Philadelphia Tri-State area hospital system for their 'outstanding customer service'.
Education
No Degree - Esthetics
International School of Skin And Nails
Atlanta, GA05.2005
No Degree - Radio And Television Broadcasting
Temple University
Philadelphia, PA06.1991
Associate of Arts - Liberal Arts
Bucks County Community College
Newtown, PA06.1983
High School Diploma - undefined
Pennridge High School
Perkasie, PA06.1981
Skills
- Front office support
- MS office proficient
- Transition support
- Training and support
- Medical Office Procedures Familiarity
- Clerical and filing support
Accomplishments
- Managed a staff of 80+ employees and a restaurant in a rehabilitation hospital and improved dietary error by 85% in just 3 months.
- Responded to over 300 patients inquiries each day.
- Earned "Employee of the year for Patient Information and Transportation Manager at First Woman's Medical Hospital of Pennsylvania in 1997.
- Increased office productivity 75% by implementing numerous process improvements.
Certification
Look Good/Feel Better American Cancer Society Program Trainer
Timeline
Front Office Support
Orthopedics Associates of SW Ohio
10.2024 - Current
Medical Center Representative
Premier Weight Loss Solutions (Premier Health)
09.2022 - 10.2024
Patient Access Specialist
Miami Valley South Hospital (Premier Health)
09.2022 - 10.2024
Patient Access Specialist
Miami Valley Hospital (ER)
09.2022 - 10.2024
Production Dietary Manager
Aramark / Chestnut Hill Rehabilitation Hospital
03.1998 - 06.1999
Patient Information/Transportation Manager
Medical College of Pennsylvania Hospital
09.1996 - 09.1998
No Degree - Radio And Television Broadcasting
Temple University
Associate of Arts - Liberal Arts
Bucks County Community College
High School Diploma - undefined
Pennridge High School
No Degree - Esthetics
International School of Skin And Nails
Personal Information
Title: Medical Administrative Support
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