Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Theodore Cunningham

Philadelphia,PA

Summary

Dynamic leader with a proven track record at the Internal Revenue Service, IRS, enhancing customer satisfaction and team productivity through innovative problem-solving and effective staff management. Skilled in project management and interpersonal communication, I've successfully driven cross-functional teams to exceed goals with a focus on continuous improvement and strategic planning. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

38
38
years of professional experience

Work History

Acting Department Manager CTR-OPs

Internal Revenue Service, IRS
05.2024 - Current
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Supervisor BSA

Internal Revenue Service, IRS
02.2014 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Manager and Program Analyst, Residential Lead Inst

Internal Revenue Service, IRS, LDO
05.2022 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Emerging Issues Team

Internal Revenue Service, IRS
09.2022 - 12.2022
  • Boosted employee engagement by implementing innovative team-building activities and fostering a collaborative work environment.
  • Spearheaded process improvement initiatives, streamlining workflows for greater productivity and efficiency.
  • Coordinated cross-functional teams to drive successful product launches and achieve business growth objectives.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Aided in creation of final presentation with insights,analysis and recommendations.

On the Job Instructor/ On the Job Trainer

Internal Revenue Service, IRS
02.2021 - 09.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Increased student participation via engaging lectures and assignments.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
  • Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
  • Led professional development sessions for faculty, introducing innovative teaching tools and methodologies.
  • Enhanced curriculum development with incorporation of current events and real-world applications.
  • Developed comprehensive lesson plans to facilitate understanding of complex subjects.
  • Enhanced student critical thinking skills through problem-based learning activities.
  • Implemented feedback system for students, leading to more personalized and effective instruction.
  • Enhanced student engagement by integrating interactive technologies into curriculum.
  • Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
  • Organized and led educational workshops for peers, sharing best practices in pedagogy and classroom management.
  • Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Enhanced trainee retention by developing comprehensive and interactive training materials.
  • Reduced onboarding time for new hires through efficient and effective training sessions.
  • Collaborated with management to identify employee training needs and develop targeted programs accordingly.
  • Delivered engaging presentations to groups of employees, ensuring understanding of complex concepts and procedures.
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.
  • Worked with internal stakeholders on developing and improving training programs.
  • Supported and coached employees as part of successful training initiatives.

BSA Territory Manager

Internal Revenue Service, IRS
05.2021 - 09.2021
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Internal Revenue Auditor

Internal Revenue Service, IRS
05.1986 - 05.2001
  • Investigated discrepancies discovered during auditing process.
  • Reduced risk of revenue loss by implementing strict compliance measures and monitoring adherence to company policies.
  • Ensured timely submission of required reports to government agencies, avoiding potential fines or penalties related to noncompliance.
  • Improved revenue accuracy by conducting thorough audits and identifying discrepancies in financial records.
  • Maintained a thorough understanding of applicable tax regulations, ensuring accurate calculation and filing of taxes related to company revenue.
  • Developed strong working relationships with key stakeholders including vendors, customers, and regulatory authorities, facilitating effective communication on relevant issues.
  • Kept abreast of industry best practices through ongoing professional development activities, enabling continuous improvement in the execution of job duties.
  • Managed sensitive client information with utmost discretion, protecting both the company''s reputation and client trust in our services.
  • Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
  • Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
  • Served as a reliable point of contact for internal and external stakeholders seeking assistance or clarification on revenue-related matters.
  • Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
  • Audited total cash flows and reported revenues daily.
  • Maintained compliance with internal control system.
  • Conducted periodic reviews of internal control systems to ensure consistent revenue collection and reporting procedures.
  • Planned and executed follow-up audits at appropriate intervals.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.

Education

Bachelor Of Business Administration - Accounting And Business Management

Southwestern College
Winfield, KS
07.1985

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Training and mentoring
  • Customer Engagement
  • Safety and Security
  • Goals and performance
  • Flexible Schedule
  • Work Planning and Organization
  • Staff Development
  • Coaching and Mentoring
  • Training and Development
  • Employee Scheduling
  • Conflict de-escalation
  • Scheduling
  • Motivational Leadership
  • Employee Management
  • Employee performance evaluation
  • Recruiting and Hiring
  • Strategies and goals
  • Innovation Skills
  • Policy Development
  • Operations
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Project Management
  • Cross-Functional Teamwork
  • Business Administration
  • Negotiation
  • Teamwork and Collaboration
  • Decision-Making
  • Effective Communication
  • Problem Resolution
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Development
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Good Judgment
  • Process Improvement
  • Active Listening
  • Interpersonal Relations
  • Schedule Management
  • Employee Development
  • Problem-solving aptitude
  • Performance Tracking and Evaluation
  • Self Motivation
  • Reliability
  • Adaptability
  • Performance reviewing
  • Idea Development and Brainstorming
  • Team building
  • Analytical Thinking
  • Problem-solving abilities
  • Onboarding and Orientation
  • Analytical Skills
  • Business Analysis and Reporting
  • Task Prioritization
  • Technical Proficiency
  • Schedule oversight
  • Professionalism
  • Team Collaboration
  • Interpersonal Communication
  • Written Communication

REFERENCES

Bobbi Martin, Internal Revenue Service, SB/SE Operations Program Manager  LDO,(559) 459-9002,Bobbi.S.Martin@irs.gov


Raymond Dillon, Internal Revenue Service, ECS Manager, (321) 253-7602,Raymond.E.Dillon@irs.gov.


Kelsey Perez,Internal Revenue Service, Territory Manager, (765)216-0558,Kelsey.C.Perez@irs.gov


Wanda Griffin, Internal Revenue Service, Deputy Director of Examination, (202)420-8393, Wanda.R.Griffin@irs.gov.

Timeline

Acting Department Manager CTR-OPs

Internal Revenue Service, IRS
05.2024 - Current

Emerging Issues Team

Internal Revenue Service, IRS
09.2022 - 12.2022

Manager and Program Analyst, Residential Lead Inst

Internal Revenue Service, IRS, LDO
05.2022 - 05.2024

BSA Territory Manager

Internal Revenue Service, IRS
05.2021 - 09.2021

On the Job Instructor/ On the Job Trainer

Internal Revenue Service, IRS
02.2021 - 09.2022

Supervisor BSA

Internal Revenue Service, IRS
02.2014 - Current

Internal Revenue Auditor

Internal Revenue Service, IRS
05.1986 - 05.2001

Bachelor Of Business Administration - Accounting And Business Management

Southwestern College

Similar Profiles

CREATE PROFILE
Theodore Cunningham