Theodore Dull II
Wyandotte
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Air General
Romulus
10.2012 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Coordinated logistics for air cargo shipments and ground handling services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Responded to information requests from superiors, providing specific documentation.
- Implemented training programs for new staff on operational procedures.
- Supervised maintenance of equipment and facilities to ensure functionality.
- Analyzed operational data to identify areas for process improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Cabin Service Cleaner
Prime Flight Aviation
Romulus
09.2008 - 10.2012
- Cleaned aircraft interiors, ensuring a pristine environment for passengers.
- Inspected cabin equipment for functionality and reported issues promptly.
- Replenished supplies, maintaining stock levels in all aircraft cabins.
- Collaborated with team members to streamline cleaning processes efficiently.
- Followed safety protocols to ensure compliance during cleaning operations.
- Conducted final inspections of all aircraft cabins prior to passengers boarding flights.
Skycap Supervisor
PrimeFlight
Romulus
07.2002 - 08.2008
- Supervised daily operations of baggage handling and passenger assistance services.
- Coordinated schedules to ensure adequate staffing during peak travel times.
- Monitored compliance with company policies and industry regulations.
- Resolved passenger complaints and service issues promptly and effectively.
- Evaluated employee performance against established goals and objectives.
- Maintained employee records including payroll information, attendance tracking, performance evaluations, and disciplinary actions.
HVAC Installer
Ruetz Heating and Cooling
Ecorse
06.1999 - 07.2002
- Installed HVAC systems in residential and commercial properties efficiently.
- Utilized hand tools and power equipment for precision installations safely.
- Educated clients on proper HVAC operation and maintenance practices thoroughly.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Cleaned up job site upon completion of work to ensure a safe environment for customers.
- Assisted in the fabrication of sheet metal ducts for ventilation systems.
Education
High School Diploma -
Ashworth High School
Norcross, GA12-2010
Some College (No Degree) - General Studies
Ashworth College
Norcross, GASkills
- Operations management
- Effective communication
- Team leadership
- Attention to detail
- Problem solving
- Customer relationship management
- Workflow optimization
- Performance evaluation
Accomplishments
- Cargo Cup Station of the Year winner 2011 2012 and 2018.
Certification
- DG certified
- 5X itemizer ETD certified
- Fork Lift certified
References
References available upon request.
Timeline
Operations Manager
Air General
10.2012 - Current
Cabin Service Cleaner
Prime Flight Aviation
09.2008 - 10.2012
Skycap Supervisor
PrimeFlight
07.2002 - 08.2008
HVAC Installer
Ruetz Heating and Cooling
06.1999 - 07.2002
High School Diploma -
Ashworth High School
Some College (No Degree) - General Studies
Ashworth College
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