Theodore Glover Jr
Las Cruces,NM
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Wal Mart
Las Cruces, NM
08.2022 - Current
- Handled merchandise in accordance with product handling standards.
- Utilized street maps to plan and determine most efficient routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Notified customers of delays to decrease calls to support.
Delivery Driver
Amazon Flex
San Diego, CA
11.2021 - 08.2022
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled merchandise in accordance with product handling standards.
- Processed shipment documents neatly and efficiently for each load.
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Job Options
San Diego , CA
07.2012 - 11.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered [30-40] calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Communicated triage information to primary care team to discuss disposition.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Vangent Hcm
Las Cruces, NM
03.2012 - 07.2012
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered [40-50] calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
Farm Bureau Financial Services
Las Cruces, NM
11.2011 - 07.2012
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Made appointments with interested customers according to schedule availability.
- Broke down objections using friendly, persuasive strategies.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Called prepared lists of leads and read short scripts to promote [Insurance for home/vehicles] products and services.
- Cross-sold additional products and services to purchasing customers.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
- Set up new accounts and listed personal, demographic and payment information in system.
- Engaged potential customers using mix of prepared statements and expertise in [health/auto] sales.
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Technical Support Representative
Volt Workforce Solutions
Las Cruces, NM
03.2008 - 11.2011
- Monitored customer feedback to ensure high levels of satisfaction.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Developed and maintained strong relations with customers to meet quality expectations.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Identified potential areas for improvement in existing products or services.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Recommended upgrades or additional features that could enhance user experience.
Grocery Clerk
Save Mart
Las Cruces, NM
02.2007 - 03.2008
- Created and built product displays to engage customers through visual merchandising.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Responded promptly to customer inquiries regarding product availability and pricing information.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
- Organized bagging area according to company standards for efficient operations.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
- Obtained, moved and sorted products and materials.
- Recorded product, packaging and order information on forms and records.
- Tracked inventories and input equipment counts into warehouse databases.
- Trained new employees regarding warehouse procedures and standards.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Sealed containers or materials using glues, fasteners and tape.
- Monitored stock levels of paper and plastic bags in order to ensure sufficient supply.
- Checked out customers quickly and accurately while providing friendly service.
- Assembled cartons, crates and containers to prepare for shipping.
Telephone Interviewer
RDD
Las Cruces, NM
06.2005 - 02.2007
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Recorded information about calls and attempts to contact individuals.
- Recorded data from completed surveys into an electronic database for further analysis.
- Generated comprehensive reports summarizing key findings from each project conducted.
- Monitored progress of survey completion, identifying any issues or discrepancies which arose during the process.
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Assisted individuals in filling out applications or questionnaires.
- Reviewed data obtained from interview for completeness and accuracy.
- Made outbound phone calls to collect information from participants.
- Notified phone interview participants of set information and interview's purpose.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Managed time effectively by completing assigned tasks within specified deadlines.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Assessed customer needs through probing questions and active listening skills.
Education
Bachelor of Arts - Communications
New Mexico State University
Las Cruces, NM05.2011
High School Diploma -
Las Cruces High School
Las Cruces, NM05.2006
Skills
- Organizational Skills
- Research
- Planning
- Calm Under Pressure
- Team Building
- Microsoft Word
- Time Management
- Fluent in [Spanish]
- Communication
- Teamwork and Collaboration
- Data Management
- Customer Service
- Dependable and Reliable
- Problem-Solving
- Documentation and Reporting
- Heavy Lifting
- Time Management Skills
- Exceptional Written and Verbal Communication Skills
Languages
Spanish
Professional
Timeline
Delivery Driver
Wal Mart
08.2022 - Current
Delivery Driver
Amazon Flex
11.2021 - 08.2022
Customer Service Representative
Job Options
07.2012 - 11.2021
Customer Service Representative
Vangent Hcm
03.2012 - 07.2012
Customer Service Representative
Farm Bureau Financial Services
11.2011 - 07.2012
Technical Support Representative
Volt Workforce Solutions
03.2008 - 11.2011
Grocery Clerk
Save Mart
02.2007 - 03.2008
Telephone Interviewer
RDD
06.2005 - 02.2007
Bachelor of Arts - Communications
New Mexico State University
High School Diploma -
Las Cruces High School
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