Theodore Hess
Goreville
Summary
Proven to enhance customer satisfaction and team productivity at Bob Evans Restaurant. I excel in customer service and effective time management. Demonstrated ability to maintain high safety standards and collaborate for increased productivity at Rural King. Skilled in hospitality, ensuring guest needs are promptly met with exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Steward
Walker's Bluff Casino Resort
02.2025 - Current
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Host/Cashier
Bob Evans Restaurant
10.2023 - 11.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
Loader
Rural King
02.2023 - 05.2023
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Collaborated with team members to maintain efficient workflow.
Education
Bachelor of Science - Hospitality, Tourism, And Event Management
Carbondale, IL05.2026
Associate of Arts - General Studies
John A Logan College
Carterville, IL05.2022
Skills
Customer Service
Team Collaboration
Hospitality
Effective Time Management
Certification
- ServSafe
Timeline
Steward
Walker's Bluff Casino Resort
02.2025 - Current
Host/Cashier
Bob Evans Restaurant
10.2023 - 11.2024
Loader
Rural King
02.2023 - 05.2023
Bachelor of Science - Hospitality, Tourism, And Event Management
Associate of Arts - General Studies
John A Logan College
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