Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Theodore Juopperi

Burlington,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Urgent Care Technician

Fastmed Urgent Care
Burlington, NC
11.2022 - Current
  • Communicated and collaborated with healthcare team and patient to identify and meet physical, emotional, and spiritual needs.
  • Provided emotional support to patients in need of counseling or comfort.
  • Assisted with minor medical procedures such as administering injections, and performing EKGs, Performing TB tests, and Drugscreens and Breath alcohol tests
  • Triaging patients, and rooming Physical assesments
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Shift Supervisor

Shell Gas Station
Waldorf, MD
10.2020 - 09.2022
  • Provided on-the-job training to new staff members.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Team Leader

Kirby
Colorado Springs, CO
07.2017 - 08.2019
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Facilitated communication between cross-functional teams within the organization.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Greeted customers at their door and introduced myself.
  • Maintained accurate records of sales activity using computer software programs.
  • Collaborated with other members of sales team to reach targets.
  • Developed forecasting plans for territory to determine quarterly sales goal attainment.
  • Studied product and industry specs and prices to update signage and complete merchandising activities.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Contacted satisfied customers to offer additional services.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
  • Listened to customers to understand needs and put together optimal solutions.

Assistant Manager

SUBWAY®Restaurants
Monument, CO
01.2014 - 02.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Ensured compliance with safety regulations and company policies.
  • Maintained safe food handling practices to prevent germ spread.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Verified orders and bagged items for easy transport.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated cash registers to process payments from customers.
  • Answered guest questions, delivering most accurate and updated information available.
  • Completed opening, closing and shift change tasks by following company guidelines.

Education

Certification EMT - Emergency Medicine

Alamance Community College
Graham, NC
12-2023

High School Diploma -

Colorado Springs Early College
Colorado Springs, CO
05-2014

Skills

  • Customer Service
  • Critical Thinking
  • Compassionate Care
  • Patient Management
  • Stress Management
  • Patient Intake
  • Geriatric Care
  • Patient Assessment
  • Care Coordination
  • Equipment Sterilization
  • Patient Condition Monitoring
  • Documentation
  • Needs Assessment
  • Vitals Monitoring
  • Compassionate and Caring
  • Logical Reasoning
  • Problem Identification
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Documentation Preparation
  • File Review
  • Accuracy and Precision
  • Error Detection
  • Document Scanning
  • Microsoft Office Expertise
  • Great Eye for Detail
  • Quality Control
  • Quality Improvement
  • Cash Handling
  • Mentoring
  • Team Supervision
  • Complaint Resolution
  • Problem-Solving
  • Mobility Assistance
  • Specimen Collection
  • Patient Observation
  • Restocking Supplies
  • Blood Glucose Monitoring
  • Professional Bedside Manner
  • Patient Positioning Understanding
  • Patient Services

Certification

  • NREMT-B

Affiliations

  • Mountain Biker
  • Snowboarder
  • Sky-Diver
  • Rock Climber

References

References available upon request.

Timeline

Urgent Care Technician

Fastmed Urgent Care
11.2022 - Current

Shift Supervisor

Shell Gas Station
10.2020 - 09.2022

Team Leader

Kirby
07.2017 - 08.2019

Assistant Manager

SUBWAY®Restaurants
01.2014 - 02.2017

Certification EMT - Emergency Medicine

Alamance Community College

High School Diploma -

Colorado Springs Early College

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Theodore Juopperi