Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theodore Keeler

Tomball,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Almost 10 years' experience in the retail field, but am very open to a new career path in the hospitality, janitorial, or service-related sectors.

Overview

10
10
years of professional experience

Work History

Front End Supervisor

Kroger Company
01.2018 - 04.2024
  • Promoted to the position of Front-End Service Supervisor in 2018, recognized for exemplary performance and leadership abilities
  • Possessed comprehensive cashier experience and training, proficient in processing checks, handled Coin Star transactions, and managed tax exemptions, demonstrating exceptional proficiency in cash handling
  • Supervised and monitored employee interactions and activities, ensuring adherence to company standards and delivering superior customer service
  • Authorized price adjustments and resolved customer disputes arising from transaction errors, demonstrating sound judgment and problem-solving skills
  • Underwent comprehensive training with the manager on till management and register security procedures for efficient closing operations.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Front End Cashier

Kroger Company
01.2016 - 01.2018
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Greeted customers in a friendly and professional manner, providing excellent customer service
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Assisted customers with locating products, answering questions, and resolving any issues or concerns
  • Promoted Kroger loyalty programs, apps, and special promotions to customers
  • Monitored and managed inventory of supplies such as bags, receipt paper, and cleaning supplies
  • Followed company policies and procedures regarding cash handling, refunds, and returns
  • Collaborated with team members to ensure smooth operations and excellent customer experiences
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.

Front End Bagger

Kroger Company
08.2015 - 01.2016
  • Bagged groceries for customers, making sure items were packed securely and efficiently
  • Retrieved shopping carts from the parking lot and returned them to the store, maintaining a clean and organized cart area
  • Assisted in restocking shelves and displays, contributing to a well-stocked store environment.
  • Assisted customers with loading groceries into their vehicles
  • Maintained cleanliness and organization of the store, including sweeping, mopping, and wiping down surfaces
  • Assisted with restocking shelves and displays, reviewing products are neatly arranged and easily accessible to customers
  • Assisted with maintaining inventory accuracy by conducting stock checks and notifying management of low or out-of-stock items
  • Handled and properly disposed of damaged or expired products according to store policies
  • Assisted with special projects and tasks as assigned by management, contributing to the overall efficiency of store operations
  • Followed all safety and sanitation procedures to reliably give a safe and hygienic shopping environment for customers and employees.

Grocery Bagger

HEB
08.2014 - 08.2015
  • Provided efficient grocery bagging services to customers at checkout
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Retrieved items for customers and verified prices.
  • Managed item returns under the supervision of the leadership team
  • Received training in maintaining the presentation of grocery aisles by conditioning shelves and endcaps.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.

Education

High School Diploma -

Klein Oak High School
06.2015

Skills

  • Leadership
  • Team Management
  • Customer Service
  • Cash Handling Accuracy
  • Hospitality Services
  • Inventory Management
  • POS System Operation
  • Loss Prevention
  • Communication
  • Time Management
  • Problem-solving skills
  • Workflow Management

Timeline

Front End Supervisor

Kroger Company
01.2018 - 04.2024

Front End Cashier

Kroger Company
01.2016 - 01.2018

Front End Bagger

Kroger Company
08.2015 - 01.2016

Grocery Bagger

HEB
08.2014 - 08.2015

High School Diploma -

Klein Oak High School

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Theodore Keeler