Theodore Kirby
Washington,DC
Summary
Client/Customer service professional with robust background in delivering high-quality support and fostering client relationships.
Experienced in reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
12
12
years of professional experience
Work History
Residental Assistant
The National Center for Children and Families
11.2021 - Current
- Facilitated daily activities and engagement for children in residential care settings.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Collaborated with multidisciplinary teams to enhance service delivery and support.
- Monitored behavioral patterns and reported observations to improve interventions.
- Implemented safety protocols ensuring a secure environment for residents.
- Provided guidance and mentorship to new staff, fostering a supportive team culture.
- Organized workshops and recreational programs promoting social skills development.
- Evaluated program effectiveness, recommending improvements based on feedback and outcomes.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Provided crisis management and intervention during emergency situations.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Contributed to the development of community-wide policies regarding cleanliness, noise levels, and general conduct expectations for residents.
- Managed inventory of supplies needed for daily operations within the residential facility, ensuring availability when required.
- Attended continuing training sessions on improvement techniques and methods.
- Enforced policies and safety standards through building and room rounds.
Home Health Care Worker
GT Independence
08.2024 - Current
- Provided personalized care and support to clients in daily living activities.
- Assisted clients with medication management and adherence to health schedules.
- Developed and maintained strong relationships with clients and their families.
- Coordinated communication between healthcare professionals and family members.
- Implemented individualized care plans to enhance client well-being and independence.
- Monitored client progress, documenting changes in health conditions effectively.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Enhanced patient well-being by providing compassionate and attentive care.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Provided direct personal care and administrative services to clients.
- Researched and recommended community resources to meet clients' needs.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
Crew Member Team Leader
Potbelly Sandwhich Works
04.2016 - 05.2020
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained new team members on operational procedures and customer service excellence.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Supported inventory management by conducting regular stock assessments and reordering supplies.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction and loyalty.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Inspected tools and equipment to maintain safety and efficiency.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
Cashier Team Lead
Langston Gold Course
09.2013 - 03.2015
- Supervised daily operations to ensure efficient transaction processing and customer satisfaction.
- Trained and mentored new cashiers on best practices and company policies.
- Managed cash register functions, ensuring accuracy in transactions and balancing cash drawers.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented streamlined checkout procedures, reducing wait times for customers during peak hours.
- Collaborated with management to develop promotional strategies that increased sales during events.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
Booker T. Washington PCHS
Washington, DCSkills
- Proficient in customer service
- Social services 4
- Data entry 10
- Hippa
- Crisis Intervention
- Emergency preparedness and response
- Project Planning and Development
Fundamental strengths
- Inventory Management
- Facilities Management
- Excellent communication
- Excellent time management skills
- Excellent Desire to accommodate complex problems
- Computer proficiency
- Professional telephone demeanor
- Administrative support
Timeline
Home Health Care Worker
GT Independence
08.2024 - Current
Residental Assistant
The National Center for Children and Families
11.2021 - Current
Crew Member Team Leader
Potbelly Sandwhich Works
04.2016 - 05.2020
Cashier Team Lead
Langston Gold Course
09.2013 - 03.2015
High School Diploma -
Booker T. Washington PCHS