Theodore Lentz
Sherwood Forest,CA
Summary
Highly enthusiastic customer service professional with 5 years of experience in call centers and 7 years of sales. In the last 2 years I have been working as a dispatcher in a multi million dollar logistics company, that I help start. I helped and opened the freight brokerage side of the company. I am a hard working, goal oriented person, always looking for better and efficient results.
Overview
1
1
year of professional experience
Work History
Dispatch / Broker / Assistant Manager
JL Freight Inc.
Riverside, CA
11.2013 - 08.2014
Generated leads for new sales through telephone and email contact with customers. Worked under strict deadlines and responded to service requests and emergency call-outs. Trained new employees. Achieved high sales percentage with consultative, value-focused customer service approach. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
GED - General Education
Great Basin High School
2007
Skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Store maintenance ability
- Inventory control familiarity
- Telecommunication skills
- Adaptive team player
- Opening/closing procedures
- Critical thinking
- Great telephone skills
Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sale
- Consistently generated additional revenue through skilled sales techniques.
- trained employees on Phone relations with building a rapport.
Timeline
Dispatch / Broker / Assistant Manager
JL Freight Inc.
11.2013 - 08.2014
GED - General Education
Great Basin High School
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