Summary
Work History
Education
Skills
Timeline
Generic
Theodore Lewis

Theodore Lewis

San Bernardino,CALIFORNIA

Summary

Proven professional with extensive experience in maintaining high standards of cleanliness and service, notably at Domain Hotel. Excelled in guest room cleaning and customer service, enhancing guest satisfaction and loyalty. Demonstrated initiative and reliability, with a knack for exceeding hygiene standards and supporting team efforts. Achieved significant improvements in operational efficiency and customer feedback.

Work History

Housemen

Domain Hotel
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.

Cleaner Helper

People Ready Temp Agency
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
  • Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
  • Sorted recyclables to reduce waste and support eco-friendly initiatives.

House Cleaner

Oscar Falcony
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Emptied trashcans and transported waste to collection areas.

Customer Service Representative

GQ Fashion Store
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

None - Machining

San Jose, City College
San Jose, CA

Graduate - General Studies

My. Pleasant High School
San Jose, CA
06.1971

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest room cleaning
  • Laundry management
  • Cross-functional skills
  • Housekeeping expertise
  • Hygiene standards
  • Metal polishing
  • Carpet shampooing
  • Interior and exterior cleaning
  • Floor vacuuming
  • Mopping and sweeping
  • Restroom servicing
  • Trash collection and disposal
  • Restroom detailing
  • Team support and collaboration
  • Vacuuming
  • Window cleaning
  • Dusting furniture
  • Room maintenance scheduling
  • Sorting and washing laundry
  • Safe chemical handling
  • Quality control guidelines
  • Teamwork

Timeline

Housemen

Domain Hotel

Cleaner Helper

People Ready Temp Agency

House Cleaner

Oscar Falcony

Customer Service Representative

GQ Fashion Store

None - Machining

San Jose, City College

Graduate - General Studies

My. Pleasant High School

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Theodore Lewis