Theodore Lietzau II

Responsible for quality installation of residential and commercial equipment

• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

• Improved installation efficiency by developing and implementing streamlined processes for the team.
• Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
• Managed a team of technicians, providing guidance, support, and ongoing training to ensure their success.
• Reduced installation errors by conducting thorough site assessments prior to beginning projects.
• Collaborated with sales and engineering teams to develop custom solutions for unique client needs.
• Increased team productivity through regular communication and coordination of project priorities.
• Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
• Implemented quality control measures, leading to a significant reduction in rework requests from clients.
• Coordinated equipment deliveries and pick-ups to minimize downtime between jobs for maximum efficiency.

• Improved customer satisfaction by providing efficient and accurate installations.
• Streamlined installation processes for increased productivity and faster project completion.
• Developed customized installation plans to cater to individual client needs and preferences.
• Mentored junior installers, fostering a positive learning environment for skill development.