Theodore Long jr
Dallas,TX
Overview
7
7
years of professional experience
Work History
Assistant Manager
Xanterra Lodges and Parks
04.2023 - 10.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Xanterra Lodges and Parks
05.2022 - 03.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Giant Food Stores
07.2018 - 04.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Hollywood High School
Hollywood, CASkills
- Returns processing
- Product restocking
- Drawer balancing
- Point-of-sale system
- Payment processing
- Liquor regulations and compliance
- Team collaboration
- Cash drawer balancing
- Sales transactions
- Customer service excellence
- Complex Problem-solving
- Ordering and stocking
- Cash register operation
- Refund handling
- Cleaning and sanitizing
- Product recommendations
- Inventory management
- POS systems
- Time management skills
- Attention to detail
- Merchandise restocking
- Multitasking and organization
- Complaint resolution
- Cash handling
- Order packaging
- Purchase assistance
- Point of sale proficiency
- Clear communication
- ID verification
- Basic math
- Hospitality and accommodation
- Refunds and exchanges
- Product knowledge
- Point-of-sale system operation
- Customer assistance
- Written and verbal communication
- Payment collection
- Credit and cash transactions
- Cash handling and management
Timeline
Assistant Manager
Xanterra Lodges and Parks
04.2023 - 10.2025
Sales Associate
Xanterra Lodges and Parks
05.2022 - 03.2023
Cashier
Giant Food Stores
07.2018 - 04.2020
High School Diploma -
Hollywood High School