Summary
Overview
Work History
Education
Skills
Timeline
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Theodore Lorfing

Houston,TX

Summary

Dedicated employee with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Exceptional customer service to ensure every guest leaves in a better mood than they came in. Responsible and reliable and always willing to help in areas that need it, even when out of my usual practice.

Overview

1
1
year of professional experience

Work History

Assistant Service Manager

HEB
06.2022 - 09.2023
  • Interacted with customers to ensure they felt valued and considered
  • Followed up with customers during and after installations to verify satisfaction.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained 10+ less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage, and equipment operation.

Education

BBA - Business

Southeastern University
Lakeland, FL
05.2027

High School Diploma -

Clear Lake High School
Houston, TX
05.2023

Skills

  • Customer Service
  • Time Management
  • Establishing Vision
  • Staff Management
  • Revenue Generation

Timeline

Assistant Service Manager

HEB
06.2022 - 09.2023

BBA - Business

Southeastern University

High School Diploma -

Clear Lake High School

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Theodore Lorfing