Theodore Matthews
Delray Beach,FL
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
42
42
years of professional experience
Work History
MAILROOM OPERATIONS LEAD
FIRST RESIDENTIAL
02.2024 - Current
- Managed the daily functions of mailroom operations while maintaining service excellence and professionalism
- Created and maintained work schedules for mailroom associates, ensuring proper coverage during vacations, emergencies, and breaks
- Acted as the primary point of contact for team coordination and issue resolution
- Prioritized and tracked team tasks, ensuring deadlines were consistently met
- Provided weekly operations reports and communicated potential delays or service interruptions (e.g., system downtimes)
- Supported management by addressing customer concerns and ensuring smooth day-to-day front-office operations
- Adhere to and enforce company policies, safety guidelines, and service standards
- Strong leadership, problem-solving, and interpersonal skills, with a focus on guest satisfaction
- Excellent time management, multitasking, and organizational abilities
- Proficient in creating schedules, tracking reports, and communicating key issues to management
- Committed to upholding professional and ethical conduct in all business dealings
- Experienced in coordinating special projects and contributing to cross- functional teams.
- Assisted in budget planning and forecasting, identifying opportunities for cost savings in mailroom operations.
- Managed a team of mailroom staff, fostering a positive work environment that encouraged collaboration and productivity.
- Increased accuracy of mail distribution with the implementation of an automated tracking system.
- Optimized workspace layout for increased productivity while adhering to safety regulations and guidelines.
- Performed regular audits of mailroom inventory, ensuring accurate record-keeping for both internal use and regulatory compliance purposes.
- Provided excellent customer service to internal clients by addressing inquiries or concerns in a timely manner, maintaining strong professional relationships throughout the organization.
- Streamlined package handling by updating inventory management protocols and implementing a barcode scanning process.
- Developed training materials for new hires, resulting in shorter onboarding times and improved employee performance.
- Handled confidential documents with discretion according to company policies and legal requirements; ensured secure storage when necessary.
- Collaborated with other department leaders to address inter-departmental concerns or issues related to mailroom operations.
- Conducted periodic performance evaluations for team members, providing feedback and guidance on areas needing improvement or growth opportunities within the organization.
- Managed daily scheduling of employees to maintain consistent coverage during peak hours while minimizing labor costs through efficient resource allocation.
- Implemented preventative maintenance schedules for equipment, reducing downtime due to malfunctions or repairs.
- Ensured timely processing and delivery of incoming packages to appropriate departments, maintaining high levels of customer satisfaction.
- Improved mailroom efficiency by implementing new sorting and distribution processes.
- Coordinated with external vendors to ensure timely deliveries, pickups, and accurate billing information was maintained for all contracted services.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Operated postage meters, mail sealers and labeling machines.
- Updated and maintained mailing lists and customer records.
- Assisted with implementing new mailroom systems and training staff to improve operations.
DISTRICT SERVICE MANAGER
AFFINITY WASTE SOLUTIONS
04.2023 - 02.2024
- Manage valet service operations at assigned locations
- Build and maintain positive relationships with Affinity Waste customers and employees
- Maintain open communication with management and employees
- Fuel and maintain vehicles
- Schedule valet porters and fill in as necessary
- Assemble, deliver, label, and maintain trash receptacles
- Maintain accurate records, and reports inputs payroll
- Matthews 2
- Deliver violations, conduct training, and progressive discipline
- Collect trash bags and recycle them door-to-door within a local apartment community and transfer them to the trash compactor onsite
- Lead effective teams and hold others accountable.
- Streamlined service processes for increased efficiency and faster response times to client inquiries.
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Mentored junior staff members on best practices in client engagement, promoting professionalism across the entire team.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Optimized scheduling processes to maximize technician productivity and minimize travel time between appointments.
- Ensured compliance with all relevant safety regulations throughout daily operations, minimizing risk exposure for both employees and customers alike.
- Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Championed the adoption of new technologies within the department to increase efficiency, reduce costs, and improve overall customer experience.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
LEAD RETAIL OPERATIONS WINDOW CLERK
United States Postal Service, USPS
04.2018 - 04.2023
- Communicate and provide administrative and technical guidance to retail and post office operations employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, schedules, and regulations
- Provide training to new employees and oversight/direction to co-workers
- Ensure that work is performed efficiently, addressing any need for improvement
- Identify and analyze problems to propose a course of action to resolve the situation
- Ensure daily operations are completed according to established policies, procedures, directives, and guidelines
- Deliver express mail and parcels to customers’ homes and business
- Maintain accurate inventory records, disbursements, receipts, and accounting of retail activities using tracking logs
- Prepare bank deposits or consolidated funds bank deposits
- Perform or oversee transfers or fixed credits between employees, conduct periodic reviews of fixed credits, and ensure the integrity of security containers that store fixed credit
- Advise individual employees on correct financial and retail sales procedures
- Maintain an adequate supply of materials required to operate a retail office
- Plan, direct, organize, and monitor retail-related programs/projects and people's work to meet unit goals, including coordinating and scheduling work hours
- Provide product and service information to customers, inform customers regarding special offers and store layout, refer customers to sales and promotional programs, promote products based on customer needs, and respond to customer inquiries
- Check and maintain post office self-service equipment and postage meters.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
U.S. POSTAL SERVICE
08.1998 - 04.2023
RETAIL WINDOW CLERK
04.2015 - 04.2018
- Managed daily operations of the retail window, including sales and customer service
- Responded to customer's questions about prices, post office boxes, and postage of different materials
- Maintained an adequate inventory of retail products.
FLAT SORTER MACHINE OPERATOR
Matthews 2
08.2013 - 04.2015
- Operated single and multi-position electro-mechanical operator-paced flat sorting machine in the distribution of flats.
DELIVERY DRIVER
PRIORITY AND EXPRESS MAIL
02.2002 - 08.2013
MANUAL MAIL SORTER
04.1999 - 02.2002
MAIL SORTER MACHINE OPERATOR
08.1998 - 04.1999
DEPUTY SHERIFF
MONTGOMERY COUNTY OHIO SHERIFF’S DEPT
04.1992 - 08.1998
- Maintained the safety and security of the Montgomery County Jail while ensuring the care, custody and control of the inmates housed in the Jail
- Inspected all assigned areas to ensure conformance with security standards
- Supervised the cleaning of the housing units
- Fed the inmates at the established times and account for all eating utensils and trays before and after meals
- Distributed personal hygiene supplies, clean clothing and linens and other items to the inmates at specified times
- Collected and maintained information on inmates using established Jail logs
- Maintained and updated inmate custody records
- Recorded, summarized and verified inmate accounts
- Processed inmates in and out of custody according to policy
- Photographed and fingerprinted inmates
- Provided general supervision of inmates and inmate workers including monitoring the movement of all persons to and from the jail
- Moved inmates from one location to another within the facility as required
- Monitored and operated electronic control systems and emergency response systems
- Responded to emergency situations in a timely manner
- Accurately maintains daily logs, records, and forms
- Conducted security checks, wellness checks, routine and emergency counts and searches of housing and common areas
- Reported any irregularities or deficiencies, violations of law, or violations or rules and regulations to immediate supervisor using the appropriate forms
- Assisted in emergencies and evacuations are required
- Followed safety protocols and assisted with maintaining a safe work environment
- Worked shifts subject to change based on department needs.
U.S, Army Veteran
07.1983 - 07.1995
Education
High School Diploma -
Northeast High School
Philadelphia, PA06-1984
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
Militarystatus
U.S. Army Veteran
Dateofservice
07/03/83, 07/02/95
Personal Information
Date of Birth: 07/03/83
Locations
First Residential, Affinity Waste Solutions, U.S. Postal Service, Montgomery County Ohio Sheriff's Dept.
Timeline
MAILROOM OPERATIONS LEAD
FIRST RESIDENTIAL
02.2024 - Current
DISTRICT SERVICE MANAGER
AFFINITY WASTE SOLUTIONS
04.2023 - 02.2024
LEAD RETAIL OPERATIONS WINDOW CLERK
United States Postal Service, USPS
04.2018 - 04.2023
RETAIL WINDOW CLERK
04.2015 - 04.2018
FLAT SORTER MACHINE OPERATOR
Matthews 2
08.2013 - 04.2015
DELIVERY DRIVER
PRIORITY AND EXPRESS MAIL
02.2002 - 08.2013
MANUAL MAIL SORTER
04.1999 - 02.2002
U.S. POSTAL SERVICE
08.1998 - 04.2023
MAIL SORTER MACHINE OPERATOR
08.1998 - 04.1999
DEPUTY SHERIFF
MONTGOMERY COUNTY OHIO SHERIFF’S DEPT
04.1992 - 08.1998
U.S, Army Veteran
07.1983 - 07.1995
High School Diploma -
Northeast High School
Similar Profiles
DAKSHI P A N W A RDAKSHI P A N W A R
Front Desk /Office Administrator at first residentialFront Desk /Office Administrator at first residential
Barbara VogtBarbara Vogt
Office Manager at Residential Waste Systems & Residential Fuel SystemsOffice Manager at Residential Waste Systems & Residential Fuel Systems
Gloria MartinezGloria Martinez
Property Manager to Regional Manager at USR Residential/Licloln /Reep ResidentialProperty Manager to Regional Manager at USR Residential/Licloln /Reep Residential