Theodore Mikesell
Osseo,WI
Summary
Dynamic leader with proven results at McDonald's, excelling in operations management and staff development. Enhanced customer satisfaction and employee productivity through strategic planning and effective team motivation. Demonstrated adaptability and decision-making skills, ensuring high-quality service and operational efficiency. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with bosses and employees in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace environment and coached for high-performing employees. Demonstrated working well in high pressure environments.
Overview
4
4
years of professional experience
Work History
2nd Assistant Manager
McDonald's
07.2020 - Current
- Supported store manager in training new employees, making the work environment positive, and taking charge when store manager not present.
- Provided customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored and compleated cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Whitehall Memorial Junior/Senior High School
Whitehall, WI05.2024
Skills
- Customer service focus
- Delegation Abilities
- Team motivation
- Money Handling
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Operations Management
- Staff Management
- Strategic Planning
- Employee Performance Evaluations
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Decision-Making
Timeline
2nd Assistant Manager
McDonald's
07.2020 - Current
High School Diploma -
Whitehall Memorial Junior/Senior High School
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